Islington iCope - Ratings and reviews
Reviews
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Review titled Icope Help
Rated 5 stars out of 5
by Kelly Hunn - Posted on 17 May 2023
I had never thought I would need to seek any sort of support but I was feeling so fed up and down that my Gp thought it would be helpful. I went and I found the sessions was extremely helpful and they definitely helped me to understand and cope better. I felt like I was off loading and it was easier than I thought to speak and share my feelings, but I definitely feel better in my self for going. I think the session isn’t long enough and the sessions offered could be more as the councillors only just getting to know you and if complex issues still not addressed but I know that they are busy but still great caring attitude towards clients who like me find it definitely helpful and learn how to cope and help myself
Visited May 2023
Islington iCope has not yet replied.
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Review titled Disappointing and unhelpful service
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
A GP referral for me. The 1st appointment was very disappointing. I was basically taken through a questionnaire I had pre-filled before the appointment and asked the same questions again that were clearly profiling me. The therapist was not listening or interested just rushing through the questionnaire. Despite telling the person I lived alone they still went on to ask questions if I was a threat to children or others in my household. I reminded them I lived alone only to be scolded and told they had to ask all the questions in front of them. Unpleasant experience, was so impersonal and very robotic. In the end I answered the questions with the answers I felt they were looking for, I didn’t see the point being honest as I clearly wasn’t being listened to anyway, it was just box ticking exercise. Once the questions finished I was told my answers would be reviewed by a senior therapist team leader and I would get a phone call back the next day or definitely emailed with feedback if they didn’t have time to call me. Weeks later and I have not heard anything back from them. Not surprised really it was an appalling experience and not one I wish to repeat. I will battle on trying to work out things on my own and whatever little support my GP can offer. Thanks for nothing !!!
Visited May 2023
Islington iCope has not yet replied.
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Review titled Worth Persevering
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Thank you to the clinical psychologist I had at Islington iCope, who made me feel supported and hopeful during my assessment session, on a particularly hard morning. Although I am on a waiting list, I feel much more reassured than I did when only in touch with my doctor / solely prescribed medication. I would reccomend to anyone who finds the self-referral process difficult, or who is sceptical, to persevere and give iCope a shot as early as possible, as the process takes some time. I think the long waiting times and waitlists are down to a lack of funding rather than any fault of the staff here. This life-saving service really needs more investment.
Visited January 2023
Islington iCope has not yet replied.
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Review titled Absolute let down.
Rated 3 stars out of 5
by Anonymous - Posted on 18 May 2023
I have suffered from a lot over the past few years and when asked for a help with diagnosis, the people who did phone were too quick to take my coping mechanisms that I have learned to manage in my life and put me down as ‘ok’ I’m not ok. And what I have achieved mentally for myself has been classed as good enough despite me asking for more support. Why would I reach out for help in the first place if I could cope? It’s a palm off and an even bigger blow. Secondly my gp referred me to this programme after I was spiked and stalked. I then had a man proceed to phone me. After what I went through, the last person I needed was a male constantly calling up, so needless to say there was no help on that occasion - or common sense in the first place. ICope have not helped in any way.
Visited November 2022
Islington iCope has not yet replied.