Huyton Walk-in Centre - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
We attended the centre on a very busy Saturday afternoon. The service we received was outstanding. Our boy has complex health needs and the nurses treated him with care and compassion taking time to explain things to him even though they were very busy! Thank you for your time, understanding & kindness to the lovely nurses.
Visited February 2024
Huyton Walk-in Centre has not yet replied.
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Review titled Neglectful Treatment
Rated 1 star out of 5
by Beth - Posted on 18 February 2024
After waiting hours to be assessed, I was told my baby needed antibiotics. However, no one was there to prescribe. I rang 12 hours later (when a prescriber was on site) to be told I would need to bring in baby again, wait 3 hours, be reassessed before being prescribed anything. Symptoms are exactly the same. He still requires antibiotics, but is expected to be sat with sick people again and go through the upset of a reassessment before he is treated. Disgusting. Something needs to change. I now have a baby in pain, having to wait unnecessary lengths of time to receive the treatment he needs. Neglectful!
Visited February 2024
Huyton Walk-in Centre has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
Arrived early 9.30am. My 14 year old son has autism and adhd. On arrival the wait was 2-3 hours. Seen by triage and went back into waiting area. People was coming and going before us. I overheard a member of staff telling another member of staff that they was short staffed as people was sent to other clinics. My son started getting restless and agitated as 4 hours had now passed. I enquired about when he was likely to be seen and told there was 3 people still ahead of us. All the time my child was getting more and more upset. I enquired again and the receptionist did not seem to care. I knocked on the triage door to ask for help and was about to ask if she could put us in another waiting area that was quieter. She told me if you can't wait then come back later or tomorrow. I said we have waited 4 hours and she said I'm not dealing with this right now and shut the door on my face. Eventually we was seen after my child ran out of the building. A referral to ent was made but refused to give any medication or drops/sprays and told to buy it from the pharmacy which I had already tried and used for ten days. The nurse who slammed the door and said I'm not dealing with this right now needs to learn some manners and show more care and support to children with special needs and their parents. Its a stressful experience as it is for us and the child involved. The receptionists sat eating takeaway pizzas at the desks and talking about staff. Disgusted.
Visited January 2024
Huyton Walk-in Centre has not yet replied.
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Review titled Phlebotomy
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Very disheartening to be turned away from having a blood test due to no blood form. Systems need updating as to ascertain “form” electronically. Most NHS systems have this facility so maybe senior management can look into this going forward with their technology so others are not turned away in the future after already waiting over 2 weeks for the appointment.
Visited July 2023
Huyton Walk-in Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by J.C - Posted on 19 June 2023
I attended after GP advised me I may have a blood clot, very concerned & attended as advised for d dimer bloods, was triaged quickly the 2 triage nurses settled my worries, waited maybe 10 mins went through to a Nurse & phlebotomist, the bloods were taken & seeing as the phlebotomist was training the nurse beside her must surely be the best teacher as I have bloods taken regularly as diabetic & always have massive bruising just one of them things but have to say afterwards I couldn't even see where the bloods were taken & 2 days after only have a minimal bruise "excellent" & the Nurse was outstanding, done exactly what she said she was going to do & rang me with blood results. I'm very grateful for the care I received at Huyton Walk in centre thank those nurses please, honestly superb
Visited June 2023
Huyton Walk-in Centre has not yet replied.
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Review titled So efficient
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
Less than 2 hours from going in to collecting prescription from nearby Asda. The nurse in triage and the practitioner nurse Colette were very empathetic. I felt so unwell and 5 hours later already feel on the mend. Brilliant service. Thank you.
Visited May 2023
Huyton Walk-in Centre has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Kler - Posted on 17 May 2023
I visited with my autistic daughter who struggles with being examined. The nurse who we saw was lovely. She was caring and understanding and had such a good bedside manner. She went above and beyond to accommodate my daughters needs.
Visited May 2023
Huyton Walk-in Centre has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Catrina Keenan - Posted on 21 April 2023
I’ve used this walk in centre twice: Once when I had a really scary swelling and they referred me instantly and I ended up having major surgery, the most recent when my back was in agony. Both times I was distressed and really uncomfortable. While the GP is great, waiting until 8am the next day when you’re in agony isn’t always an option. But, equally you don’t want to flood A&E when the sickest folks need it. However, there are times when seeing a lovely human is just as valuable as the care you need. That is why I am so grateful to have this service on my doorstep. Both times they were amazing and caring and sorted my treatment out there and then. I honestly don’t know how I’d have got through the rest of the day (both times) without seeking out their support. At a time when the NHS is under immense pressure and staff shortages are at an all time high. I just wanted to say thank you so much to the Huyton walk in centre team - you’re all stars. We are so privileged to have you and while I hope I don’t need to go back :) if I do I know I’ll be well looked after. Thanks so very much.
Visited April 2023
Huyton Walk-in Centre has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Rachel Graham-Wong - Posted on 11 March 2023
My child was unwell and the staff were polite, professional and attentive. We were seen and treated promptly. I was so impressed, thank you to all the staff. Your professionalism and kindness was wonderful and much appreciated! Keep up the excellent work, so grateful for our wonderful NHS.
Visited March 2023
Huyton Walk-in Centre has not yet replied.
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Review titled Totally impressed
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2022
I arrived today at the centre it was absolutely packed. I seen a nurse who took my temperature and oxygen levels. I waited about 20 mins after that saw a practice nurse who diagnosed my chest infection then returned with my prescription. Very impressed with the service I received today 5 Star's
Visited May 2022
Huyton Walk-in Centre has not yet replied.