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Hull West Cmht - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Appalling

    Rated 1 star out of 5

    by Anonymous - Posted on 10 May 2023

    No staff, never answer phonecalls or messages, promises of callbacks when complaints are made also never materialise. Long wait times, they repeatedly Ignore Dr's contact attempts & 3rd party agency interactions citing poor staff levels & sickness. Utterly disgraceful.

    Visited April 2023

    Report as unsuitable

    Review titled Hull West Cmht

    Replied on 05 June 2023

    Hi there. We are very sorry to hear about the negative experiences you have had with our services and we would like to help make things right. Please could you contact us with the details of the complaint and the service you are referring to, so we can look into this further? This can be done via email: HNF-TR.complaints@nhs.net Or for more information visit: https://www.humber.nhs.uk/Services/complaints.htm

    Report as unsuitable

    Provided by Care opinion

  2. Review titled Disgusting Treatment of Patients

    Rated 1 star out of 5

    by Anonymous - Posted on 09 July 2023

    Initial appointment went well but downhill since then. Discharged for not attending therapy despite lengthy phonecalls explaining why I couldn't attend those dates. Rang up to discuss discharge to be told I'd receive a call back. Several months later and still no call back so I ring them to be told I have to go through my gp, triage and mental health assessment again. Seems to me like they just want to get rid of patients as soon as they can to lower the number on their waiting list. Thanks for your lack of support after diagnosing me with multiple mental health problems

    Visited September 2022

    Report as unsuitable

    Review titled Hull West Cmht

    Replied on 01 August 2023

    Thank you for letting us know about your concerns. We’re sorry that you have not had a positive experience with us this time. We encourage you to send your comments to our Complaints and Feedback team, to be formally addressed. If you could please include details of the service in question so we can investigate this further. This can be done via email: HNF-TR.complaints@nhs.net Or for more information visit: https://www.humber.nhs.uk/Services/complaints.htm

    Report as unsuitable

    Provided by Care opinion