Houghton Primary Care Centre
Brinkburn Crescent, Houghton Le Spring, DH4 5HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment cancellation
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2025
I was given an appointment for later that evening but in the meantime I managed to speak with a doctor elsewhere. I called to cancel the appointment and received a text pretty much calling me a naughty boy for not cancelling. I did cancel, it's not my responsibility if the admin try to fob me off with different numbers to call. You work there, you have access to the appointment list, just cancel it in future.
Visited June 2025
Houghton Primary Care Centre has not yet replied.
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Review titled NHS District Nurse appointment system at it's worst.
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2024
An appointment was made at The Houghton Primary Care Centre for 1:10pm on 03/12/24, so that my husband could have a wound checked following major surgery. On arrival there was no one on either reception desk and none of the staff that we saw could tell us where we needed to go. By 1:30pm a member of the reception staff was available and contacted the District Nurses to tell them my husband was waiting and had an appointment. Then, when no nurse appeared, the receptionist actually went to find one. There was no record of my husband's appointment and despite the attempts of this excellent member of the reception staff, no nurse appeared until 2:10pm. In view of the fact that my husband had not long been out of hospital, this wait was not exactly helpful to his condition.
Visited November 2024
Houghton Primary Care Centre has not yet replied.
Information supplied by South Tyneside And Sunderland NHS Foundation Trust