Holloway Community Health Centre - Ratings and reviews
Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Booked a physio appointment via central booking then went to see my physio few min early got booked in. After 25 m of waiting I asked if physio is running late to be told he is off sick. They offered to rebook and then girl who booked me in told me i will get a call from central booking which I never got. I don’t get why I didn’t get a call considering they sit most of the time and do nothing. And why not as the last resort tell me when I got in. People don’t come here for fun but because they need care so to treat them this way is out of order. No empathy whatsoever from people that work for NHS. Horrible service
Visited January 2024
Review titled Holloway Community Health Centre
Replied on 08 January 2024
Dear patient, Thank you for taking the time to leave feedback regarding your experience with our Physiotherapy service. We are sorry to hear that you did not have a positive experience on this occasion and will ensure that your feedback is shared with senior managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Thorough, caring, professional service
Rated 5 stars out of 5
by Rosemary J Brown - Posted on 26 September 2022
I have had two appointments at Holloway Health Centre. Both appointments started right on time -- one was for MSK Physiotherapy and one was for Physiotherapy. I received a thorough, caring service from both medical practitioners which I am very grateful for. I was highly impressed by their professionalism. I highly recommend this practice. Thank you!
Visited September 2022
Review titled Holloway Community Health Centre
Replied on 30 September 2022
Dear Rosemary, Thank you for taking the time to leave feedback about your experience with the MSK Physiotherapy service. It is really lovely to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2022
Reception staff are not helpful. They need a course in basic customer service. They struggle with empathy for the elderly. My mother was scheduled in for 2pm. She was a few minutes. Reception staff left her waiting to go beyond the 10 minute mark and then they said she has to reschedule. This would have been OK if it hadn't been for the walk to and from the clinic. She has severe mobility issues and she was sent away. Awful awful service.
Visited June 2022
Review titled Holloway Community Health Centre
Replied on 16 June 2022
Dear reviewer, Thank you for taking the time to leave feedback regarding Whittington Health. We are sorry to hear that your mother did not have a positive experience when she attended Holloway Community Heath Centre and will ensure that your feedback is shared with all relevant members of staff. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes PALS Team
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Review titled Reception service is terrible
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2022
It is almost impossible to reach the reception at this health centre. I called just to cancelled an appointment and spent over 20 minutes on the phone and one answered! What sort of service is this? And when they answer there is a lack of manners and empathy (this has happened before). What is the health centre doing in regards to this, why they cannot hire someone professional to work at reception. Also there is no email address to reach this health centre making it very difficult to contact them.
Visited June 2022
Review titled Holloway Community Health Centre
Replied on 22 June 2022
Dear reviewer, Thank you for taking the time to leave feedback regarding Whittington Health. We are sorry to hear of the difficulties you experienced when trying to contact Holloway Community Health Centre. We will ensure that your feedback is shared with all relevant members of staff. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes PALS Team