Herts Valleys ENT - Halley Stewart Clinic
Carlton Road, Harpenden War Memorial Hospital, Harpenden, AL5 4TAContact details and opening times
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Reviews
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Review titled An exemplary patient focussed experience!
Rated 5 stars out of 5
by Debbie Yeomans - Posted on 29 May 2024
Thank you to the very kind staff who carried out my father's ear microsuction at Harpenden yesterday. Thank you for taking my Dad's circumstances into consideration, for being kind, efficient and understanding and for ensuring that our return hospital transfer was made as quickly as possible. Thank you. Thank you!
Visited May 2024
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 03 June 2024
Thank you very much for your comment - we are thrilled that your father had a pleasant experience with our services. We will ensure this is shared with the team. Regards Quality Team Communitas Clinics
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Review titled Thank you
Rated 5 stars out of 5
by sarah beretta - Posted on 20 March 2024
Really thoughtful thorough approach to my issue and compassionate kind doctor. Thank you to the Doctor who took the time to read my notes and talk through the options !
Visited March 2024
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 27 March 2024
Dear Sarah Thank you for your feedback - we are thrilled to hear you had a pleasant experience with our service and will ensure this is communicated to the team. Regards Quality Team Communitas Clinics
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Review titled A great professional service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I visit this clinic every three months to the ENT department and is such a professional and excellent team. I prefer this team to when I used to go privately, though was attentive, efficient and so friendly and helpful. I actually look forward to my appointments and they always run on time, even though they are only eight minutes slots which is quite remarkable, the team will always fit you in if you need an urgent appointment.
Visited January 2024
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 20 March 2024
Thank you for your positive feedback. We are thrilled to hear you had a pleasant experience with our services. Many thanks Quality Team Communitas Clinics
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Review titled Good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I was seen promptly, examined and reassured all was well. Staff very kind and welcoming. Everything was explained clearly. Appointment came through only 5 weeks after referral
Visited November 2023
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 28 November 2023
Thank you for taking the time to leave this feedback. We are really pleased to hear that you had a good experience with our services. Kind regards Quality Team Communitas Clinics
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Review titled Professional & Polite
Rated 5 stars out of 5
by Iain Bacon - Posted on 05 July 2023
The clinic is based in an older building, with narrow, but clean corridors & the seating is sparse because of the available room. All the necessities were there to guard against COVID, with masks being supplied if you didn't bring one. A young technician performed my audiology testing & was very reassuring & polite, performing the procedure with skill & ease. After a short break, Nurse Claire ushered me into the consultation room which seemed fully equipped, was tidy & clean, but only after sanitising my hands again. The Doctor was to the point & performed a thorough examination of my ears before explaining the test readouts & the areas of concern, before offering some advice & treatment & handing me a prescription. The rooms I saw were clean, tidy & seemed well equipped. The staff were professional, polite, understandable and well informed. I had a positive experience of this very professionally run clinic & wouldn't hesitate attending it again or making a recommendation. Thank you all for your time & considerable effort on my behalf.
Visited July 2023
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 21 August 2023
Dear Mr Bacon, Thank you for taking the time to leave your feedback; please accept our apologies for the delay in acknowledging your feedback, the access issues to comments on this webpage have now been resolved and we are pleased to be able to share your comments with our team. We are pleased that we have been able to offer you this positive experience Kind Regards Quality Team Communitas Clinics
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Review titled Desperate to get rid of you
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
I was referred to this clinic as I was told my ENT no longer does NHS work. From the moment I entered, it was obvious the ENT was desperate to get me back out the door, she was already printing out a pamphlet to send me home with - a pamphlet that contained a list of things to try which my GP and I had already gone through over the last 3 months. When I tried to tell her this, she cut me off constantly. She was not interested in hearing what my GP and I had already done to try and help my issue and even prescribed me two medicines that I have already had - and told her did not work. She was dismissive, disinterested, and made me realise how great my old ENT was. In the last 3 months I have spent almost £100 on prescriptions that have not worked, I wish I had saved the money and gone to see my old ENT privately instead. The whole appointment was pointless. I left with exactly the same information I had entered with. I was referred here because none of the suggestions had worked, and she sent me home with the same suggestions. I also struggled to hear her, even though I have no hearing issues, and had to keep asking her to repeat things.
Visited June 2023
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 21 August 2023
Dear Patient, Please accept our apologies that technical access issues prevented us from responding to your feedback sooner. We are sorry to hear that you were not happy with the experience we provided you with on the day of your appointment. If you would like us to investigate the issues you have raised, please contact our Complaints team on 020 8683 6734 or via email on swlicb.communitas.complaints@nhs.net Kind regards Quality Team Communitas Clinics
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Review titled Very rushed, only intrested in typing..
Rated 1 star out of 5
by Mike Hudson - Posted on 22 June 2023
ENT appointment, said it was NHS...I'm not so sure.. its a private clinic typical tory "mashup".. Ended up with camer up me nose into sinuses, no warning of what might happen in next 24 hour..ended up in watford A&E unable to stand & vomiting.. diagnosed with labyrinths.. caused by this clinic.. who don't want to know...
Visited June 2023
Review titled Herts Valleys ENT - Halley Stewart Clinic
Replied on 23 August 2023
Dear Mike We would like to apologise for the delay in getting back to you - this was due to IT issues which have now been resolved. After our telephone conversation, we have taken your comments on board and will be in touch shortly. Regards Quality Team Communitas Clinics
Information supplied by Communitas Clinics