Harland Centre - Ratings and reviews
Reviews
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Review titled What’s going on?
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
Friday before Christmas close relative phoned to speak to their contact for next steps. Was promised a call back. No idea of who or when, considering he is on a dementia journey we are perplexed to understand the lack of information, care plan contact details etc. is this the way to deal with vulnerable old folk? He’s sitting by phone waiting a call, presume he’ll wait till New Year??
Visited December 2023
Review titled Harland Centre
Replied on 02 February 2024
Dear reviewer I am sorry to hear that a promised call back didn’t happen from Harland Centre. It must be very upsetting for the family that your loved one hasn’t received the care and attention they should have received from our service, and I thank you for taking time to write this review. I want to make things right for your relative. Your feedback was processed anonymously, hence I do not have access to your contact details. There are number of ways for you to contact us, my details being the first. • Email: Hussain.jomir@nhs.net • You can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be investigated. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.
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Review titled Good communication
Rated 4 stars out of 5
by Arthur - Posted on 14 May 2022
Needed to discuss follow up memory test but didn't have a current contact name. Spoke to Harland Centre and very efficient operator worked with me to put me in contact with the right person to speak to. Very well done and thank you.
Visited May 2022
Review titled Harland Centre
Replied on 22 June 2022
Dear Arthur Thank you for your feedback and we are so pleased that our member of staff was able to assist you in locating the right service/person to speak to. Please be assured your comments will be sent to the service .