Haringey Talking Therapies - Ratings and reviews
Reviews
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Review titled Worryingly Awful...
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
The initial assessment call I received was conducted quite well and in a timely fashion. One month later I was given a date for an appointment with a trainee therapist, which I declined. I am a trained counsellor myself so felt that I needed someone more experienced. I was told I would have to wait longer for someone more experienced, I said I did not mind waiting and was put on another list. I eventually got an appointment 2 months later. The woman who rang me for my first session was clearly very distracted. It sounded to me that she was in her car driving and then parked her car while I was speaking. It also sounded like she was eating food throughout the call. In addition this lady had a very thick accent which coupled with the other background sounds made it very challenging for me to hear and/or understand her. The woman (I cannot bring myself to refer to her as a therapist) was incredibly unhelpful. She just kept repeating what is the matter? what is the issue? How did you feel? I had already told her my friend had committed suicide and that this had made me consider my own mental health and had led to me acknowledging that I, myself had been feeling unwell. The woman then repeatedly asked me a number of fatuous questions. She then went quiet for a significant time and I had to ask her if she was still on the line, she responded sharply saying "I have to write down what you are saying!" The woman made me feel like I was a call she had to 'just get through' and 'tick off her to do list'. I chose to end the call after 12 minutes as I knew that speaking to her is not only an utter waste of my time, but also incredibly exasperating. She was clearly inexperienced and ineffectual in delivering support to people struggling with their mental health. This was the first (and probably the last) 'talking therapy session' I will ever have. If this is the level of service people with very poor mental health in Haringey receive, I am genuinely terrified for the wellbeing of people in the borough. This level of service was a absolute disgrace.
Visited January 2024
Review titled Haringey Talking Therapies
Replied on 15 March 2024
We care deeply about providing the best possible talking therapies service, but know that every situation is unique. We always welcome conversations around concerns to help us improve our service, so please do contact our Patient Advice and Liaison Service (PALS) if you would like to leave feedback or raise a complaint. Email: whh-tr.PALS@nhs.net Tel: 0207 288 5551 Website: Patient Advice and Liaison Service (PALS) (whittington.nhs.uk) Alternatively, you can contact us on 020 3074 2280 or haringey.talkingtherapies@nhs.net Many thanks
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Review titled Useless service
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
A very inefficient service with less than accommodating workers. I highly recommend not referring yourself here. Terrible place to be honest with you, not happy with anything from here........
Visited May 2023
Review titled Haringey Talking Therapies
Replied on 18 July 2023
We care deeply about providing the best possible talking therapies service, but know that every situation is unique. We always welcome conversations around concerns to help us improve our service, so please do contact us on 020 3074 2280/harigey.talkingtherapies@nhs.net to discuss further.
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Review titled Worse than useless
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
After a month of waiting, I got an appointment for an initial consultation. They called me, were silent, then hung up. No attempt to call me back, ignored my email. I ended up feeling worse than if I hadn't bothered. What a way for a mental health service to treat its patients!
Visited December 2022
Haringey Talking Therapies has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
After waiting 5 months I was finally offered a completely inappropriate service. This is a tick box service with no concern or consideration for individuals desperate for help.
Visited October 2022
Haringey Talking Therapies has not yet replied.
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Review titled A massive help
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
I was rated in the severe end of depression/anxiety symptoms and after 14 session with my brilliant therapist, am in a place where I feel happier, more positive and hopeful. It's still hard at times but I now have really practical and powerful tools to help cope and continue the work done in therapy. It was so effective being able to work through some very negative core beliefs, understand a bit more about why they are there, but importantly, learn how to tackle them. We set some goals right away for things I'd like to achieve and what I'd like to see change in terms of my mood and outlook, and I'm so thrilled and proud to have reached those goals. I liked the practical side of things as well as being able to chat and explore things in more depth. I have quite an unpredictable job at times so I also really appreciated some flexibility around our sessions when the need arose, which is really important for most people I'm sure. Ultimately, a massive thank you to the service and especially to my fabulous therapist, for supporting me in getting to a place with better mental health and being able to cope in hard times!
Visited September 2022
Review titled Haringey Talking Therapies
Replied on 18 July 2023
Thank you so much for taking the time to leave us feedback. We will share this with the rest of the team to let them know to keep up the amazing work.