Grindon Lane Primary Care Centre - Ratings and reviews
Reviews
-
Review titled Disappointed
Rated 2 stars out of 5
by Tracey - Posted on 01 December 2023
Had a test done over 3 weeks ago still no results and been ringing past few days and no answer unable to find an email address either ... worrying when waiting for results
Visited November 2023
Review titled Grindon Lane Primary Care Centre
Replied on 10 January 2024
Hello, We hope you have received your test results. NHS services are very busy. If you have still not received your results, please go back to your referrer, or your G.P. who will be able to support with this. Kind Regards
Provided by Care opinion
-
Review titled Disgusted
Rated 1 star out of 5
by Harry Thompson - Posted on 30 November 2023
I have tried for over 1 hour phoning number to try to get connected to diabetes nurse! There has been no answer…. Is this not manned? I am trying to chase up diabetic nurses who put me on insulin in March 2023 and should have reviewed in September 2023! If this reaches anyone who can help please feel free to contact me
Visited November 2023
Review titled Grindon Lane Primary Care Centre
Replied on 10 January 2024
Hello, We are very sorry you have had problems contacting your diabetic nurse. We hope you have been able to arrange a medication review. If you are still having difficulty, please contact your G.P in the first instance who will be able to provide advice and support. Kind Regards.
Provided by Care opinion
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
Had a chest x ray this afternoon. Two staff very efficient and friendly. Gowns clean and nurse helpful
Visited September 2023
Review titled Grindon Lane Primary Care Centre
Replied on 23 October 2023
Hello, Thank you for your message. We are really pleased to hear you had a good experience and it's good to hear the staff were helpful and friendly. Kind Regards.
Provided by Care opinion
-
Review titled service has improved
Rated 4 stars out of 5
by Kinga Jones - Posted on 10 May 2023
Breast screening took half the time compared to 2 years ago. However, I am not sure what do you base the need for an interpreter on, without asking the patient. Someone booked one for me but I sent her away. She will still get paid for an hour which is a waste of NHS money. Perhaps someone should call the patient and ask is any assistance needed.
Visited May 2023
Review titled Grindon Lane Primary Care Centre
Replied on 18 May 2023
Hello, thank you for your feedback. We will pass on your comments to the team at Grindon Lane to ensure NHS resources are used appropriately. Many thanks.
Provided by Care opinion
-
Review titled Fantastic service
Rated 5 stars out of 5
by Carol Hughes - Posted on 21 March 2023
Attended the breast clinic today, as was contacted as there had been a cancellation Found the service to be very efficient . All the staff were polite and helpful Could not fault this service
Visited March 2023
Review titled Grindon Lane Primary Care Centre
Replied on 12 April 2023
Hello, thank you for your feedback. We are pleased you found the staff to be efficient, polite and helpful.
Provided by Care opinion
-
Review titled No body answers phone
Rated 2 stars out of 5
by Audrey Jaitay - Posted on 24 October 2022
Had appointment 20 10 2022 tried 6 times on 19th to cancel answer phone just said very busy try again later goodbye, tried morning of the 20th 3 times same answer again , genuine reason for cancellation and I wanted to re book which I have been unable to do
Visited October 2022
Grindon Lane Primary Care Centre has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
We attended for Covid booster, staff efficient and pleasant and delivered on time. Booster was administered painlessly. Many thanks to the staff and volunteers. greatly appreciated.
Visited September 2022
Grindon Lane Primary Care Centre has not yet replied.
-
Review titled Terrible treatment by staff
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2022
I came here for a hip x-ray, reception was closed so I waited to be seen. I was greeted by a Nurse 1 (to avoid any description or identification of thus nurse) who seemed friendly enough and then they tried to get me to wear a gown. The gowns were on the floor, uncovered and looked dirty. I told them I was uncomfortable with wearing a gown that looked dirty, especially when it wasn't necessary for my x-ray. Nurse 1 then took this comment personally and stated me being uncomfortable made them uncomfortable and was extremely rude and abrasive. I told them I'll just leave as this situation was making me uncomfortable now. Their colleague; Nurse 2 tried to understand the situation and I explained I'd made no personal comments to nurse 1, that I was simply uncomfortable with the dirty gowns. I said I was leaving. Nurse 2 followed me out and said I didn't have to wear a gown. I have never been spoken to in such a way by medical staff and I was distraught. As someone who has negative experiences with hospital settings this really upset me. Nurse 2 said theh must have misunderstood me and I apologised for any miscommunication on my part although I did reiterate that I said I was uncomfortable with the gowns- quite clearly. Vulnerable people come here and usually the staff are fantastic, but now being treated like this and spoken to in such an awful manner has me reeling. I will be contacting pals.
Visited April 2022
Grindon Lane Primary Care Centre has not yet replied.