GP Hub Purley - Ratings and reviews
Reviews
-
Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2024
One of the doctors saw me although she didn’t have to and could have easily sent me straight to Mayday for an X-ray. She was compassionate and kind. Very much appreciated. Just wanted to say Thank you.
Visited February 2024
Review titled GP Hub Purley
Replied on 26 March 2024
Many thanks for taking the time to review our service. Glad that we were able to assist in your time of need. Best wishes Lynne Hughes, Service Manager
-
Review titled Treated with suspicion
Rated 1 star out of 5
by Jacqueline Brown - Posted on 27 January 2024
Unfortunately I had a poor experience on 25th January. The GP I saw kept on asking how I had got an appointment and asked ‘why are you here?’ At one point she stood across the room just staring at me. I had called the Purley Hub thinking that it was a walk in clinic. I had missed getting an appointment in my area. I had made it very clear that I was a Tadworth resident but was told that I could still get an appointment at the hub. I had explained this to the GP I saw but she did not seem to believe me and regarded me with suspicion. I am not entirely sure what she thought was going on but I was a genuine patient and did not appreciate being treated in this way. It was an unpleasant experience and left me feeling unsettled. I can only assume that she thought I was involved in some sort of ‘scam’ to get medication and then sell it on??? I have the right to be treated with dignity and respect when I visit a surgery.
Visited January 2024
Review titled GP Hub Purley
Replied on 26 March 2024
I am so sorry to hear of your poor experience of the GP Hub on this occasion. Just for clarity, the GP Hubs are open to patients from both Croydon Borough and from further afield; we also accept walk-in patients presenting with urgent care need. I can only apologise that you were made to feel uncomfortable and assure you that I will speak to the GP you saw to address this. Best wishes, Lynne Hughes, Service Manager
-
Review titled Poor GDPR and patient privacy
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I am currently sat in the purley gp hub waiting room. It's 4.20pm and I can very clearly hear the gp in consulting room 2, doing a telephone consultation where he has kept the patient on loud speaker and I could hear the entire exchange. I dread to think that had this patient had a more sensitive or severe medical concern how he would feel about the 8 members of the public hearing the ins and outs of his medical issues.
Visited November 2023
Review titled GP Hub Purley
Replied on 17 November 2023
Thank you for bringing this issue to our attention. We do not generally conduct telephone consultations, preferring to conduct our consultations face-to-face. I have shared your concern with all of our clinicians to ensure that this does not happen again
-
Review titled Brilliant
Rated 5 stars out of 5
by Suzy Knightly - Posted on 09 July 2023
I have just been to the GP hub in purley on a Sunday late afternoon, without an appointment. I was seen by a lovely GP who assessed me and gave me a prescription, which I picked up next door. I was there approximately 20 minutes, from walk-in to seeing the GP and then leaving. Outstanding service and a brilliant doctor. Very grateful!
Visited July 2023
Review titled GP Hub Purley
Replied on 17 November 2023
Many thanks for taking the time to feedback regarding your very positive experience of the GP Hub, I have shared your comments with the whole team, many thanks
-
Review titled Great service
Rated 5 stars out of 5
by Listar Wilson - Posted on 24 June 2023
I really needed to see a GP as advised by my local pharmacist to get advise. I went to GP hub the receptionist did say that I heeded make App throughhe NHS 11 1 but when she saw thae state of my allergies she gave me Appointment for same day I was able to see Doctor who prescribed medication for me
Visited June 2023
Review titled GP Hub Purley
Replied on 17 November 2023
the GP hubs are in place to address urgent care needs , such as yours. Many thanks for taking the time feedback about the GP Hub service, so glad that we were able to assist.
-
Review titled Very unhappy with service provided
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
I was told by 111 to go see the Purley gp hub because my daughter had severe diarrhea when I arrived, the GP who was seeing us was very rude, I was asked why are you bringing your daughter here because she has diarrhea and also my how long I have been in this country do you not know there's no treatment for diarrhea. They we she talking to me it was like she was shouting at me and very rude am very upsetting I really didn't like how I was spoke to I would not become to this gp and would not recommend this gp to anyone.
Visited March 2023
Review titled GP Hub Purley
Replied on 23 March 2023
I am so sorry that you were unhappy with the service you received on this occasion. I would very much like to be able to investigate on your behalf and discuss with the GP who saw your daughter. Can I please ask that you send me an email with details of the date you attended and your Daughters name, to lynne.hughes7@nhs.net. Please do not post any further details to this site in response so as to protect your identity. Kiind regards Lynne Hughes, Service Manager
-
Review titled Great service
Rated 5 stars out of 5
by Lauren Willan - Posted on 20 February 2023
I really needed to see a GP and had struggled to find an appointment. I was so relieved when the hub could help and the GP that saw me was fantastic - very thorough, reassuring, empathetic and professional. A credit to the profession. Thank you
Visited February 2023
Review titled GP Hub Purley
Replied on 21 February 2023
Many thanks for your kind review of the GP hub and for taking the time to feedback following your recent visit, so glad we were able to assist you in your time of need. I have forwarded your review to the GP who consulted with you and to the rest of the team, ,who all work incredibly hard to provide this level of care, very best wishes Lynne Hughes, Service Manager GP hubs
-
Review titled Genuinely friendly, caring service
Rated 5 stars out of 5
by Kaz - Posted on 21 December 2022
I'm convinced the GP is like a fairy godmother - she was just incredible. We'd been struggling with my asthmatic daughter for 6 weeks, but felt bad taking up an appointment as we know you're under so much pressure right now. Her asthma nurse recommended we call 111 to get an appointment as we were staying with family, and it took 23 hrs for them to call us back for the 1hr callback, so I was already knowing there was so much pressure and she may not be seen. However we were given an appointment straight away at the Purley hub and the GP was the most caring healthcare professional I have ever come across. My daughter is quite an excitable child, so sometimes it's hard to tell how poorly she is if you don't know her; but the gp checked her over so thoroughly and professionally, before then calling every pharmacy in the area to find the right medication. My mum happened to be in Tesco so the GP went above and beyond by speaking directly via my mums phone to the Tesco pharmacist to find an alternative suitable medication, and ensured they had received the electronic prescription to get my daughter the correct medication. To feel listened to and respected as a mum is sometimes rare, but she really did thoroughly check over my daughter and listen to my concerns to keep sure she can not only get the right treatment but also avoid her being admitted to hospital before Christmas. Thank you, we need more people like this in this world.
Visited December 2022
Review titled GP Hub Purley
Replied on 21 February 2023
Many, many thanks for your very kind review of your recent experience with the GP hubs and specifically the GP who conducted your consultation. I have forwarded your review to the identified individual and to the wider team, with my thanks for their commitment to the service and care they deliver. Thank you for taking the time to feedback, I know that the team will be grateful for the appreciation of their hard work and professionalism. kind regards, Lynne Hughes, Service Manager GP hubs
-
Review titled Vibrational Energy and Expertise - First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
As a expert by experience - and a natural medicine advocate - I was blessed to been attended to by a similar minded professional. The lady examined me, listened patiently, and recommended an over the counter remedy - putting my mind at ease. I applaud the professional for her warmth, genuine care and expertise. In these days of post-covid, so many health care professionals are impolite to members of the public - today - all of the professionals from the 111 service, including the assistants and the Consultant were first class - I cannot rate them highly enough. Thank you all - it was a blessing to connected with you all. Your down to earth advice and respect was appreciated. Wishing you all Yahweh's blessing from a local Poet/Bookwriter.
Visited November 2022
Review titled GP Hub Purley
Replied on 08 November 2022
Many thanks for taking the time to feedback regarding your experience of the GP hub today, I have shared your review with the Nurse Practitioner who treated you, we are very glad to have been able to assist you and wish you well. Kind regards Lynne Hughes, Service Manager.
-
Review titled Great access and real attention
Rated 5 stars out of 5
by Iain - Posted on 02 October 2022
Suffering badly from a urine infection with all the attendant pain and overnight lack of sleep. I was amazed to get an appointment on a Sunday. I saw a doctor promptly who listened, investigated and correctly diagnosed the problem. Then issued a prescription immediately and now I'm happily on the road to recovery. Excellent service and a credit to the NHS which sees a lot of unwanted criticism.
Visited October 2022
Review titled GP Hub Purley
Replied on 08 November 2022
Many thanks Iain for taking the time to feedback on your experience of the GP Hub Purley, so glad that we were able to assist you. I will share your review with the teamand know that they will be very grateful. Kind regards Lynne Hughes, Service Manager