Gloucester Health Access Centre - Ratings and reviews
Reviews
-
Review titled Great Service
Rated 5 stars out of 5
by Janet Harrington - Posted on 02 March 2024
Easy to get to and free parking only problem could do with better sign posting took ages to find the department we needed. Service was fantastic no waiting much easier than visiting Royal Hospital
Visited February 2024
Gloucester Health Access Centre has not yet replied.
-
Review titled Absolutely dire
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Husband asked to attend for blood test on a Saturday morning. This is not our usual GP surgery. No public transport links, no signage, no one answering the phone. Finally walked through ground floor car park - signs by doors at far end, hidden from view. No signage in lifts, so with limited mobility, upstairs. Automatic patient book in service not recognising details. Lukewarm reception. Phlebotomist was lovely. Full marks to her! What on Earth is happening to our NHS? Currently sat in waiting room listening to call centre people complaining about how hard they're working. I don't think so, from what I've just seen and heard!
Visited June 2023
Gloucester Health Access Centre has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
Waited four weeks for a telephone appt where it was clearly obvious a face to face was required, as expected then had to go in, no idea why they can’t use some common sense around deciding whether an appt should be in person or not - very inefficient and takes no account of the impacts to the patient. Finally got to see a doctor - and I am quite accepting that it took 4 weeks, I can appreciate the current situation. Was told I needed to be referred, on week 5 on not receiving the referral !!! Ring up reception they say yes it on the system just has been completed to send out - can’t say when it will be!! I wouldn’t mind it taking a while if they could even give an indication of when it will be done. Just unacceptable.
Visited March 2023
Gloucester Health Access Centre has not yet replied.