Fulwood Audiology Clinic - Ratings and reviews
Reviews
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Review titled We are so lucky to live here for tbis amazing service
Rated 5 stars out of 5
by Emma Bonney - Posted on 16 March 2024
Outstanding service from these professionals. The staff and doctors were all fantastic not just during the assessment stage but also in explaining the diagnosis with myself and our daughter in language she understood. Our son has been also through the service in 2022. Both times I can safetly say it was the best I have received from the nhs when trying to understand my children's needs. Thank you. Many children nationwide aren't as lucky as we are here with an audiology service.
Visited January 2024
Fulwood Audiology Clinic has not yet replied.
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Review titled The paediatric audiology service is brilliant
Rated 5 stars out of 5
by Claire - Posted on 12 March 2023
Had 1st appointment within 10 weeks (the quickest wait by far for NHS departments we re waiting on in the area), needed 2 appointments for our toddler to do the testing needed and at both appointments it was clear that the wonderful audiologist had made a point of reading his history so the questions they needed to ask were minimal. After the tests were done they made sure to explain everything thoroughly and that as a parent you understood it all, they even ask where the report needs to go to. Honestly the best NHS department I ve come across in Preston.
Visited March 2023
Review titled Fulwood Audiology Clinic
Replied on 15 March 2023
Good morning and thank you for your lovely feedback. Thank you for taking the time to let us know about your recent experience. I can give assurance that your comments will be shared with the staff and area concerned. Take care
Provided by Care opinion
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Review titled Long wait list and unhelpful staff
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2022
Sadly with most NHS services there is a big waitlist. After days of trying to get help for the condition my daughter may or may not have (we’ll have to wait 2 years to find out) I’ve been given some leaflets. This has helped slightly but I do feel more could be done for parents with g for childrens appointments. This could be reading, strategies, signposting to supporting resources. In my experience, the admin team here seem to feel they are clinically qualified which has caused some frustration and communication barriers. The general feel is, there’s nothing they can do, just wait 2 years and then you’ll know. It’s a sad state of affairs :-(
Visited June 2022
Review titled Fulwood Audiology Clinic
Replied on 16 July 2022
Thank you for taking the time to provide your feedback. Please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 07591 988962 should you wish us to look into this matter further. Take care and stay safe
Provided by Care opinion