Florey Sexual Health Clinic
21a Craven Road, Reading, Berkshire, RG1 5LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Anthony - Posted on 18 September 2024
Super easy to get an appointment, the person who saw me was lovely, made me feel very at ease and took blood without me hardly noticing!
Visited September 2024
Review titled Florey Sexual Health Clinic
Replied on 27 January 2025
Dear Anthony, Thank you for your feedback and we're really pleased you had a good experience and were made to feel comfortable and reassured. Best wishes, Patient Experience Team
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Review titled Super helpful!
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
During my visit here, the staff were so lovely, helpful and informative! I found getting an appointment was relatively easy and the booking system was easy to use. I would definitely recommend using this service!
Visited September 2024
Review titled Florey Sexual Health Clinic
Replied on 27 January 2025
Dear Patient, Thank you so much for your kind and positive review. We are pleased that you had a good experience, especially with the booking system. Thank you for your recommendation. Best wishes, Patient Experience Team
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Review titled Best Practice Care
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
The hub you need to use to book is a bit mind bending unfortunately and really got in the way of accessing the clinic. However the clinic itself provides extremely high quality professional and friendly care. I mad e things a bit difficult by being a nervous patient around blood test needles but this was dealt with in the best possible way. Thank you for all your efforts and what a great person centred service this is.
Visited March 2024
Review titled Florey Sexual Health Clinic
Replied on 23 May 2024
Dear patient, Thank you for your constructive and positive feedback. We have passed it on to the team at the unit and asked them to see if any improvements can be made to the hub for booking, to make it more straightforward. Best wishes, Patient Experience Team
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Review titled The service is awfully
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2023
The service is awful it’s almost impossible to get an appointment always told to book through the hub and there is nothing for if you have symptoms. When you can get an appointment they often cancel without rescheduling and tell you to rebook when there is no appointments available. It turns out last time I managed to get appointment I did have an STI that had turned into Pelvic inflammatory disease but again couldn’t be seen to get treatment I had to go down there and basically demand to be seen. This is disgusting no one should have to do this just to get treatment.
Visited November 2023
Review titled Florey Sexual Health Clinic
Replied on 05 December 2023
We are sorry to hear that you have had difficulties arranging your appointments at the Florey Clinic. Please contact our Patient Advice and Liaison Service (PALS) and they can look into this for you: PALS@royalberkshire.nhs.uk We will also pass your feedback on to the Florey Clinic, to make them aware of the issues you've raised and ask for feedback. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust