Exeter Mobility Centre - Ratings and reviews
Reviews
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Review titled Almost unbelievable
Rated 5 stars out of 5
by Richard Brown - Posted on 19 March 2023
My wheelchair broke down this morning. I spoke by telephone to the mobile engineer and within a few hours he turned up at my home and repaired the chair, without any charge. I want to offer thanks for the rapid,friendly and efficient service,and on a Sunday too! I am impressed with such a first class service being free of charge; I understand there is talk of cutting the service: this no doubt appeals to the number- crunchers but I would have been immobilised and isolated but for your help.
Visited March 2023
Review titled Exeter Mobility Centre
Replied on 06 April 2023
Dear Mr Brown, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Please allow us to log and forward this compliment to the relevant staff. Please send us your details (full name, date of birth and Hospital/NHS number) along with this feedback by writing to us at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Inaccessible to wheelchair users
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2022
Inaccessible to pedestrians who are wheelchair users unless going out onto the road. The bus stop outside the center is inaccessible to wheelchair users. Once inside it is a great building but it's a shame they forgot that people actually have to get there. Unfortunately you are forced to travel on the road next to the pavement to access the site through the vehicle enterance to the carpark as no drop kerbs to allow access to any of the pavements or bus stop outside the site. Incredibly dangerous access which seems ridiculous considering what the site is for.
Visited August 2022
Review titled Exeter Mobility Centre
Replied on 06 September 2022
Dear Anonymous, Thank you for taking the time to share your experience at the Exeter Mobility Centre. I am sorry to learn about this. Your comments will be passed on to the relevant department, if you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rde-tr.PALS@nhs.net. Kind regards, Sonya I Lucky Patient Experience Officer PALS office