Eccleshill Treatment Centre - Ratings and reviews
Reviews
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Review titled Good service
Rated 5 stars out of 5
by Howard - Posted on 19 October 2023
Prompt service including being seen for pre colonoscopy meeting on a Sunday. The staff were all very helpful and professional befoe during and after colonoscopy.
Visited October 2023
Review titled Eccleshill Treatment Centre
Replied on 23 October 2023
Thank you for your review. Receiving positive feedback really lifts staff morale, it is much appreciated. Very pleased that we gave you a positive experience.
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Review titled Excellent service
Rated 5 stars out of 5
by Tracy Titre - Posted on 24 September 2023
I had endoscopy this am at Eccleshill. Most efficient & professionally run service. Nursing staff are excellent! So friendly, explaining everything that's happening with professional & cheerful manner. Thank you for providing such a great service
Visited September 2023
Review titled Eccleshill Treatment Centre
Replied on 27 September 2023
Thank you for your feedback. We really appreciate you taking the time to do that, it makes a real difference to staff morale.
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Review titled Nobody answering the phone
Rated 3 stars out of 5
by Mary - Posted on 31 May 2023
I’ve tried 3 times and approx 30 mins each time. Nobody picks up the phone! Is there anyone on reception? I had a scan in March, wanted to know results. How do I find out if I can’t reach by phone? Thanks
Visited May 2023
Review titled Eccleshill Treatment Centre
Replied on 05 June 2023
I am sorry to read of your experience. In order to investigate what has gone wrong we need your telephone number so we can track it through our system. No line should be ringing for 30 minutes with no answer. Our phone should be giving the options to get through to the relevant team for the service you are needing. If they don't pick up it should divert to our main reception. We have checked and the rules in the phone system are set as this. The main reception is manned by 2 staff during our opening hours which is more than enough for the workload there. We have a closed message thereafter. Without your phone number we cannot see where our system failed. Please try our phones again and hopefully we will pick up after a few rings. If you could let us know at that point that Julie Winterbottom, Director, needs your telephone number staff will pass it to me. Thank you. Apologies again for your experience, we want to get things right, if you can please provide your number to us we then know what needs addressing.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
Hi other day I tried to ring about my wife!! I thought great when it said I was number 2... then after 10 mins I was number 1.... yes I thought I can get this problem with my wife sorted...oh no how wrong was I.. iwas was on phone for 1hr listening to that confounded music!!! Anyway battery went on phone ...just tried again today but another hour later listening to the same music .........can anyone explain?
Visited April 2023
Review titled Eccleshill Treatment Centre
Replied on 11 April 2023
We are so sorry to hear of your experience of our service, this is not what we wanted for you or your wife. We implemented a new phone system recently that we are still working through to make sure every scenario is dealt with appropriately. Clearly something has not worked as it should have on this occasion. Without knowing what day and time of day you phoned and your phone number it is difficult to track what went wrong to then put it right. Our lines are open today as normal following the bank holiday so hopefully you will have a better experience calling in now. Please accept our sincere apologies for your earlier experience.
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Review titled Colonoscopy
Rated 5 stars out of 5
by Stephen Powell - Posted on 02 February 2023
I had a Colonoscopy today and I just wanted to say that the staff right from the receptionist to the nurses to the people who carried out the procedure were brilliant, I was put at ease and talked through all that was happening and going to happen. Made something I was not looking forward to at all go smoothly. Thanks to you all.
Visited February 2023
Review titled Eccleshill Treatment Centre
Replied on 04 February 2023
Thank you for taking the time to feedback on your experience of our service, it means a lot to us. We aim to provide a high level of care for all our patients, we are pleased you had that experience with us.
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Review titled Endoscopy
Rated 5 stars out of 5
by Sylvia Collins - Posted on 26 February 2023
I had treatment on 24th Feb.From arriving all the staff were brilliant and very kind and caring throughout.Everything was explained to me.After my blood pressure was very high the Drs and nurses stayed after their shift to care for me I would like to say abig thankyou to all.
Visited February 2023
Review titled Eccleshill Treatment Centre
Replied on 11 April 2023
Thank you for your comments. We are pleased that you had a good experience of our service. Your comments will be greatly appreciated by our staff.
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Review titled 5 star Practice
Rated 5 stars out of 5
by Cathy Sykes - Posted on 23 January 2023
Had endoscopy carried out today with great care. Dr. and staff provided outstanding care and totally put me at ease. I have to say the endoscopy had very little discomfort and was done in no time at all. Thank you so much to the very pecious people who work there, including recetion to our wonderful medical staff.
Visited January 2023
Review titled Eccleshill Treatment Centre
Replied on 24 January 2023
Thank you for your review. Our staff work very hard and such feedback really helps reassure them they are doing a good job.
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Review titled Superb Service
Rated 5 stars out of 5
by John James Allen Hindmarsh - Posted on 05 February 2023
Diagnosed with blood in poo 13 Jan, phone call from Eccleshill 17 Jan, Colonoscopy assessment 18th Jan, procedure 20 Jan. Absolutely excellent service. All involved were very caring, thoughtful and empathetic throughout. At 74, I was initially very concerned but the way I was treated was so reassuring. Even during the procedure, the nurse chatting away to me took my mind off of what was happening, and the procedure report by the Dr. was clear and concise. Well Done to all involved, one couldn't fault the process in any way, yet another example of the superb service the NHS carries out daily. Thank You.
Visited January 2023
Review titled Eccleshill Treatment Centre
Replied on 06 February 2023
Thank you for taking the time to feedback as you have on our service. We are very pleased that you had the experience you did, this is what we aim for and what motivates us to do the jobs we do.
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Review titled Poor communication,wait times and never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I was told I needed wait and see a particular consultant for my results and couldn’t be given over the phone. When I attended the appointment it was the guy now seen for month only to be told he doesn’t understand my result as he’s not a specialist in that area and I now need to be referred to someone else. I waited 9/10 weeks to be told nothing useful at all and to be fobbed off to someone else now. I have tried for several days now to chase up a referral as instructed by my GP to do, I been first in the queues for well over an hour every time I have called and still no-one answers the phone. Very poor service, although staff are nice in person.
Visited November 2022
Review titled Eccleshill Treatment Centre
Replied on 15 December 2022
Dear Patient I am saddened to hear of your experience of our service, this is not what we wanted for you. Please accept our sincere apologies for you not getting to see the correct Consultant after having to wait as you had, and for having to wait on the phones like that. There is no reason why you would need to wait so long on the phone as the lines are not busy enough to warrant that. We have literally just implemented a new phone system that I think you have just experienced so something has gone wrong there as that wait should just not happen. I will discuss both the above incidents with our team to try and understand what has gone wrong. If does however help if we have the patient name, and in this case the telephone number that you called us on, so that we can look into the exact case. If you are able to provide your personal details can I please ask you to try our phones again and leave the info with the receptionist and ask them to pass it to Julie Winterbottom. I will then look into this in detail and provide you with an updated response.
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Review titled Poor patient experience
Rated 2 stars out of 5
by Unhappy patient - Posted on 12 September 2022
Unfortunately if you expect a high standard of patient care here, you will be very disappointed. Communication is very poor, it was obvious that the agency staff member treating me took a dislike to me just because I asked questions about my care! There was no communication unless I asked or requested information and no eye contact. No talking me through what was happening or asking my preference or if I was okay. Basic healthcare seemed to be an effort, the chair I was instructed to sit on as not clean so I cleaned it myself. I did not feel able to ask questions due to her attitude towards me however I still did ask questions politely saying please and thank you, with no response from her. I remained professional even though she was not. I would not recommend attending the Meadows Day Case Unit. I did ring after I left the unit to speak to the Sister in charge, however I was unable to get through and was feeling very tired and unwell so just wanted to get home. Awful experience but grateful for receiving my treatment. Manners, kindness and empathy towards those you treat costs nothing! Perhaps some training in communication and basic healthcare would be beneficial to certain staff, after all nursing is supposed to be a caring profession no matter how demanding the job. Thank goodness I was only there for some simple treatment, I would not feel safe or trust having any difficult procedures here.
Visited September 2022
Review titled Eccleshill Treatment Centre
Replied on 15 December 2022
I am sorry to hear of your poor experience as know that is not the provider of the service would have wanted for you. I do however believe this review has been posted against the wrong organisation as it mentions the Meadows Day Case Unit. That is not us.