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East Oxford Health Centre - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Incredibly Rude Doctor

    Rated 1 star out of 5

    by Anonymous - Posted on 21 September 2023

    I went in for GP out of hours and encountered the rudest doctor ever. This doctor refused to explain his medical jargon when I asked for clarity and insisted on being condescending—overall, it was a terrible experience. Do not come here if you have a choice.

    Visited September 2023

    Report as unsuitable

    Review titled East Oxford Health Centre

    Replied on 21 September 2023

    Hello, Thank you for taking the time to leave feedback in relation to your recent visit to East Oxford Health Centre Out of Hours GP, I am sorry that this was your experience. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971), so that we can work with you to ensure we learn from your experience to improve the service provided to others. Many thanks, Laura Lewis-Robinson PALS Service Lead

    Report as unsuitable

  2. Review titled Continue to cancel appointments the day before

    Rated 1 star out of 5

    by Anonymous - Posted on 01 March 2023

    My mum has dementia and on three occasions, for two different clinics, her appointment has been cancelled the day before. She lives in Chipping Norton and getting to East Oxford Health Centre causes her a lot of distress. When I try to make another appointment the staff can't see the clinics' calendars and can only offer appointments in Bicester or Banbury weeks later... It is very strange and I am not sure why she keeps getting referred to this health centre and then the appointment is cancelled, this is causing my mum a lot of distress and is costing me annual leave.

    Visited March 2023

    Report as unsuitable

    Review titled East Oxford Health Centre

    Replied on 06 March 2023

    I am so sorry to read that you feel dissatisfied with the East Oxford Health Centre. We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email - PALS@oxfordhealth.nhs.uk or on our Freephone number - 0800 328 7971. With best wishes Lisa Brandon PALS Officer

    Report as unsuitable