East Midlands Ambulance Service (South Derby) - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
My mum had a fall in her care home they rang 999 for an ambulance and was told there's a 10 hours wait my mum was in pain in her back and left hand side the home rang 4 times for an update date as my mum was starting to hallucinate still waiting 11 hrs later
Visited February 2024
Review titled East Midlands Ambulance Service (South Derby)
Replied on 19 March 2024
Dear Anonymous Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via our website, www.emas.nhs.uk, or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”). Patient Experience Team, East Midlands Ambulance Service
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Review titled The first responder and nhs ambulance crews were great
Rated 5 stars out of 5
by Jason Mckenna - Posted on 05 February 2024
The first responder and the nhs amburlance crew were great helping with my dad this morning as he had some kind of mental breakdown and was being really aggressive and confused they all went above and beyond to help him get the care he needs so I say thank you to them and all ambulance staff for wonderful job you do
Visited February 2024
Review titled East Midlands Ambulance Service (South Derby)
Replied on 19 March 2024
Dear Jason Thank you for taking the time to share your kind words with us. We do hope your dad is feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for your dad and share your words with them. You may contact them via our website, www.emas.nhs.uk, or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”). Best wishes, Patient Experience Team, East Midlands Ambulance Service