Darlington A&E Ambulance Station
Darlington Memorial Hospital, Hollyhurst Road, Darlington, County Durham, DL3 6HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appreciation of the ambulance crew.
Rated 5 stars out of 5
by Pam Norgrove - Posted on 06 May 2025
I just wanted to express my thanks and appreciation to the ambulance crew attending to my mother on 5th May 25 when she had fallen in the house.
Visited May 2025
Review titled Darlington A&E Ambulance Station
Replied on 08 June 2025
Dear Pam, Thank you for taking the time to provide us with your feedback. This is really appreciated and we will pass this on to the crew who attended your mother. I hope she is feeling better now, kind regards Mark Cotton Assistant Director of Communications
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Review titled Made to feel I was wasting their time
Rated 2 stars out of 5
by Dee Lomas - Posted on 20 May 2025
Following a fall I phoned 111 who said they would send an ambulance and I may get a call in the meantime to check this was really needed I did get a call and the practitioner said yes I needed an ambulance to transport me to hospital. The ambulance arrived quickly, the control room had suggested it wouldn’t be long as they were ahead of schedule. The paramedic immediately insisted I walk on my injured leg.i was unable to do this and was in severe pain. She then said an ambulance should not have been sent and if they helped me get into the back of my car my partner should take me to Darlington memorial as probably needed an xray, I was seen in urgent care and was told I should have been transported to hospital by ambulance as I had ruptured ligaments in my knee and broken my kneecap in half so I was actually physically unable to walk. I had surgery and spent 10 days in hospital, I am now 10 weeks post op and only able to partially weight bear and undertaking intensive physio. Urgent care advised that it was obvious my knee cap was broken so I was unable to bend straighten or lift my leg. The journey to hospital in my car was excruciatingly painful. It just made me wonder why the crew were ahead of schedule and a little concerned not sufficient attention was being given to the actual symptoms shown by the patient. I was in excruciating pain with an injury that did warrant transport by ambulance. I have never previously asked for emergency services and my experience would definitely make me think twice before doing it again.
Visited March 2025
Review titled Darlington A&E Ambulance Station
Replied on 08 June 2025
Dear Dee, Thank you for your feedback and I am sorry that you feel your experience of the ambulance service was poor. I have passed on your comments to our patient experience team. They will be able to look into your care and respond in more detail, but will need your consent to do this. They can be contacted at patient.experience.team@neas.nhs.uk. I am sorry that you were in so much pain and I hope that you continue to make a recovery from your subsequent operation. kind regards, Mark Cotton Assistant Director of Engagement
Information supplied by North East Ambulance Service NHS Foundation Trust