Cumberland Centre - Ratings and reviews
Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Brian Libby - Posted on 19 December 2022
Having had a week of discomfort from a fall on ice I felt it best I get checked for anything nasty. The service and kindness of the staff I met was exceptional, not least with their explanations. They are a credit to the NHS.
Visited December 2022
Review titled Cumberland Centre
Replied on 03 January 2023
Thank you for taking the time to leave this positive comment it is very much appreciated. This will be fed back to the team. Kind regards Nicola Nicola Forbes Bsc Hons RNC/NMP I Lead Nurse Practitioner/Unit Manager
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Review titled Wonderful caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Was unable to even get my GP to answer the phone. Econsult is turned off daily so quick you cannot submit anything. After using 111 was advised to go to Derriford, I didn't feel it was worthy of an A&E visit so opted for Cumberland center at 8am when they opened. From the lady on reception, to the 2 ladies on triage and the wonderful nurse who saw me I could not be more grateful. Kind, caring, to thorough and listened to me. Only took 90 mins start to finish. Full diagnosis and treatment plan. Nurses are the backbone of the NHS! GP's could learn from you guys. thankyou so much. You are appreciated xx
Visited December 2022
Review titled Cumberland Centre
Replied on 19 December 2022
Thank you very much for taking the time to leave such lovely feedback about our team and the care you received at the Cumberland UTC. We are very proud of our team and are so glad we were able to help. Your feedback will be shared with the team. Many Thanks Kind regards Nicola Nicola Forbes Lead Nurse Practitioner/Unit Manager Cumberland UTC, Tavistock & South Hams MIUs
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Review titled Terrible cautery ENT department
Rated 3 stars out of 5
by Federica Buriani - Posted on 26 November 2022
I have been treated with silver nitrate in one of my nostrils and the doctor did it so badly that also the skin between the nostril and the upper lip is now burned (black). It is so ugly and embarrassing! I spoke with a dermatologist and probably it will stay like that for 10 days or so... I am so disappointed.
Visited November 2022
Review titled Cumberland Centre
Replied on 24 January 2023
I am so sorry to hear about your experience. Having checked with the ENT department here at Derriford Hospital (UHP), Andrea Anstey, ENT & Audiology Support Manager explained that you were not seen as a UPHNT patient and therefore would have been treated by DRSS or Livewell. UHP sends a consultant to the Cumberland Centre one morning a fortnight to see booked patients but you have not ever been booked into this clinic with us. I can only suggest you check with the Livewell team and let them know about your concerns. They can be contacted by phone on 01752 268011 or by email at customerservicespch@nhs.net Thank you Alison Stanton Patient Services
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Review titled Thank you so much!!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I had occasion to visit the Cumberland Centre for the first time last weekend. Friends recommended I go there. The staff from the reception to the triage to the nurse who saw and examined me. Absolutely fantastic service. They listened, recognised my concerns and put my mind at rest. I have since visited my GP and am awaiting an ultrasound. I cannot thank all the staff that I met, caring kind and simply amazing! Thank you!!
Visited October 2022
Review titled Cumberland Centre
Replied on 07 November 2022
Thank you for taking the time to leave a message. It is wonderful to know that you had such a positive experience. I have passed on your thanks to all the staff involved in your care. I wish you a very speedy recovery. Kind Regards Louise Bunn UTC Manager on behalf of Nigel Booth, Matron ED / UTC / MIU’s
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Review titled Thank you so much!!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I had occasion to visit the Cumberland Centre for the first time last weekend. Friends recommended I go there. The staff from the reception to the triage to the nurse who saw and examined me. Absolutely fantastic service. They listened, recognised my concerns and put my mind at rest. I have since visited my GP and am awaiting an ultrasound. I cannot thank all the staff that I met, caring kind and simply amazing! Thank you!!
Visited October 2022
Review titled Cumberland Centre
Replied on 10 November 2022
Dear Jackie Hallet, Thank you for taking the time to leave a message. It is wonderful to know that you had such a positive experience. I have passed on your thanks to all the staff involved in your care. I wish you a very speedy recovery. Kind Regards Louise Bunn, UTC Manager on behalf of Nigel Booth, Matron ED / UTC / MIU’s
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Review titled Turned away!
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I had an appointment with GP who could see how much pain I was in for my knee, unable to bare any weight and struggling to walk. I was told my GP that while I was waiting for the physio to go to the Cumberland centre to get it x rayed as it is suspected that I have chipped the bone in my knee. I turned up to the Cumberland centre and greeted by a security guard who told me I couldn’t come in due to staff shortages. He proceeded to quiz me on my injury and then told me that I wasn’t in enough pain to come in. He said he would ask the receptionist though. I stood outside in pain with my 2 year old daughter waiting. The receptionist greeted me and told me that I wasn’t allowed to be here, that it’s the GP’s problem and I had to just wait for a physio to see me. She explained that there are no image services for me, even though I had an X ray with them earlier this year. Even as I cried in pain with my daughter now crying as well, they told me to leave. I completely understand that the NHS is busy and working incredibly hard but to be turned away by non medical professionals who had supposedly determined how much pain I was in by just quizzing me is completely unacceptable. Everyone has the right to medical treatment especially at a walk in treatment centre. I have never been so disappointed and let down before!
Visited October 2022
Review titled Cumberland Centre
Replied on 17 October 2022
I am sorry to read about the negative experience you had at the Urgent Treatment Centre Cumberland. I would ask that you please contact our Patient Advice and Liaison Service on 01752 439884 with more details of your visit including date and time of attendance so that we can investigate this more thoroughly and provide you with a personal response. You can also email them at plh-tr.PALS@nhs.net. When making contact, please quote reference PALS 69618 so we can combine this response with any future contact. There are times that we unfortunately must close the unit early due to a high demand for the service. However if this was the case, this should have been explained to you and signposting to other services given. Thank you for taking the time to complete feedback.
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Review titled Quick and Easy
Rated 5 stars out of 5
by David Simpson - Posted on 14 August 2022
I took my son , who had what turned out to be a bruised leg ,we were seen promptly ,and were happy with the advice. Outstanding
Visited August 2022
Review titled Cumberland Centre
Replied on 15 August 2022
Thank you for such kind words and I hope your son is recovering well. Kind regards Nigel Booth Matron
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Review titled Good experience
Rated 5 stars out of 5
by Nancy Bingah - Posted on 31 August 2022
I found the practice very caring and useful. The PPG event for exercise and wellbeing explained well and very useful for daily routine. The staff are brilliant. Very helpful, warm heart and always respond to needs.
Visited August 2022
Review titled Cumberland Centre
Replied on 06 September 2022
Thank you for your kind comments we will ensure they are passed onto the team. Many thanks Sophie O’Keefe Cluster Group Co-Ordinator
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Review titled Excellent practice
Rated 5 stars out of 5
by Vicki Dimond - Posted on 31 August 2022
Personal service is excellent and nearly always talk to the staff when calling. Staff are lovely and a nice practice. Very interesting the PPG event and helpful to own personal life.
Visited August 2022
Review titled Cumberland Centre
Replied on 06 September 2022
Thank you for your kind comments we will ensure they are passed onto the team. Many thanks Sophie O’Keefe Cluster Group Co-Ordinator
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Review titled Absolutely faultless: can't praise them enough
Rated 5 stars out of 5
by Vicki - Posted on 18 July 2022
I was triage'd and xrayed within 20 mins of arriving and the nurse who took care of my issue was welcoming, efficient and really reassuring. I was there for about 3 hours in total but didn't feel that was at all excessive and can completely understand the wait. I honestly can't praise the place or its staff highly enough and I hope they are aware of how appreciated they are. Genuine thanks.
Visited July 2022
Review titled Cumberland Centre
Replied on 19 July 2022
Dear Vicki, Thank you for being so understanding regarding your waiting time at Cumberland and for your lovely comments regarding the nurse who treated you. I will pass this on to all of the team who were involved in your care. Kind Regards Louise Bunn Senior Nurse Practitioner