Circle MSK Bedfordshire
The Barn, Church End, Biddenham, Bedfordshire, MK40 4AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wrong body part
Rated 1 star out of 5
by Linda Hodge - Posted on 31 October 2023
GP referred me for the second time following right knee injury, which was not getting better. There was no improvement following first visit. My GP felt that I needed an MRI scan. I was sent an email referring to my right ‘elbow’. I emailed back and said that it was my right knee and not elbow. I received an email apologising and saying the wrong body part had been entered and had now been amended. Telephone consultation today : Firstly, was an hour early, which luckily wasn’t a problem. Secondly, again I was asked about my right elbow!! Wrong body part again, which has not inspired me with confidence. Was left feeling quite unhappy and with little confidence in service.
Visited October 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Trial & Error. Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
Awful experience. They are promoting Apos Therapy which in my case is not advisable. They don’t have any experience on bones, The Physio Therapist from Apos Therapy Health Centre, Bedford has discharged me because Apos doesn’t work with me. She told me that MSK Bedford should refer me to the Orthopaedic. And even my GP emailed them that I need a bone doctor. But they just ignored. Now, it’s time for me to complain their services..
Visited August 2023
Review titled Circle MSK Bedfordshire
Replied on 06 December 2024
Hello. Thank you for sharing this feedback with us. Please could you email circle.integratedcare.pals@circlehealthgroup.co.uk if you haven't done so already, along with your full name, date of birth and postcode, so that one of our team can investigate? It would be helpful if you could include "RE: NHS Review" in the email subject line. Kind regards. Circle Integrated Care - Bedfordshire
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Review titled Seek Alternative options if possible…
Rated 1 star out of 5
by Matt - Posted on 14 June 2023
Referred by my GP in April 23 to Circle MSK Beds for a phone appointment in June 2023. Received call discussed problem, was offered “self help” and informed an email containing exercise details would follow. Nothing received, I emailed after 7 days, had reply but still no sign of exercises, emailed again after 11 days still nothing. I would actually struggle to say anything positive other than the admin person will reply by email if you give her couple of days to do so. In terms of treatment it’s any one’s guess !
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Poor communications poor admin service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I echo previous respondents. march 2020 was my first appt. When i actually get to see a specialist they are good but no long term resolution, just a holding pattern, but the back office staff continuously shifted visits, do not respond to emails and generally are dismissive. Really unimpressed with this service as i thought it was supposed to be the specialist care unit to resolve chronic issues.
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled No care, no communication
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
How the Circle MSK can be part of our wonderful NHS is beyond me. I have be waiting months to be seen, I turned up for an appointment today only to be told it is cancelled an hour ago !, they advised a text was send, needless to say it did not get to me. The appointment letter states we have to give a minimum of 48hrs notice to cancel and there is no phone number on the letter, its a joke. I am left in pain which effects every part of my life and this has been going on for 8 months now and getting no where, it is a disgrace.
Visited May 2023
Circle MSK Bedfordshire has not yet replied.
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