CHEC Worcester - Ratings and reviews
Reviews
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Review titled Highly recommended
Rated 5 stars out of 5
by Diane Mann - Posted on 06 April 2024
I had cataract surgery yesterday. From start to finish the treatment I received was outstanding. All the staff are so helpful and friendly. We are extremely lucky to have this facility in Worcester.
Visited April 2024
Review titled CHEC Worcester
Replied on 12 April 2024
Dear Diane Mann, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, helpful and friendly ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Today fell short
Rated 5 stars out of 5
by Viola White - Posted on 20 March 2024
I have visited Worcester CHEC on several occasions and always been extremely impressed by the standard of care. Today was an exception. I had been referred by my optician after a scan as an urgent referral. I visited Kidderminster CHEC on Tues. as a prearranged appointment but they were only able to do visual field tests as they don't have a scanning machine. Your Worcester receptionist was able to then book me a double appointment for today. The scan was carried out very well but when I saw the consultant things changed. Unfortunately, he did not seem to have any idea why I was there (only saying it was my 6 month review). I tried to explain the circumstances but he seemed extremely dismissive. Also, to my amazement he said he was unable to access yesterdays tests. At one point I thought he was mistaking me for a different patient. I tried to explain that the technician had been concerned about the field tests, but that didn't seem to register as significant. Eventually, after what seemed like a heated discussion he said he would book another field test (why??) and at that point said he needed to see the next patient. I am staggered in this day and age that tests carried out by your staff the previous day are not immediately transferred to my account!! I left feeling quite upset as I felt he just wasn't interested in what I had to say. Such a shame as I've always felt so well looked after. Let's hope it was a blip!!
Visited March 2024
Review titled CHEC Worcester
Replied on 12 April 2024
Dear Viola White, Thank you for your review. We are pleased to hear of your satisfaction with the service received across several different visits. We wish to assure you that we except high level care to be provided to our patients at all times, we appreciate your feedback and take this on board, this allows us to continually improve patient experience. We look forward to welcoming you back for your future appointments. Best wishes CHEC
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Review titled The NHS at its very best
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
My father had cataract surgery here and both he and I are very impressed by the clinic and its staff. Extremely efficient, everything explained clearly, wonderful talented and caring staff.
Visited February 2024
Review titled CHEC Worcester
Replied on 07 March 2024
Hello, Thank you for your positive review. We are delighted that you are happy with the service your father received from CHEC. Our colleagues strive to be caring, efficient and informative, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Poor Communication
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Not told of cancelled appointment, asked to return later. This was not possible because of work and driving restrictions
Visited January 2024
Review titled CHEC Worcester
Replied on 07 March 2024
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to unforeseen circumstances, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Right eye perfect. Left eye focus not good yet. I felt that the shield was not comfortable with the brightness straight after. The eye streamed. Perhaps this this could be improved by having reflector material ( Sunglasses?) Could not fault the staff helpful and jolly. Enjoyed my cuppa after! Thank you
Visited November 2023
Review titled CHEC Worcester
Replied on 27 November 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, helpful and jolly ensuring a patients journey runs smoothly for them. Best wishes CHEC