CHEC Poundbury - Ratings and reviews
Reviews
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Review titled Very efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2024
Very efficient from going to see my GP to seeing an eye specialist. Automated confirmations of appointments, but very helpful when the specialist phoned twice to discuss my condition and answer my questions. The service on the day was great, with all my questions answered, and good advice given, despite not having the expected procedure, as my circumstances had changed.
Visited March 2024
Review titled CHEC Poundbury
Replied on 12 April 2024
Dear Patient, Thank you for your positive review. We are pleased that you are happy with the service you have received form CHEC and that all of your questions were answered, we strive to ensure our patients remain well informed about their care. Best wishes CHEC
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Review titled Care was good but waiting times for appt appalling
by Susan Willett - Posted on 20 April 2024
In November 2023 my optomertist advised me to make an appt at the hospital to have my pressures checked as she found them to be high. I have been attending DCH eye dept for many years. When I rang I was told that my appt was not due till April 2024 and my GP would have to request an appt. I then received an appt from CHEC for the end of January 2024 for a field test and pressure check. This was done and I was advised that I would receive a doctor's appt within two weeks. I waited several weeks for the appt but in the end rang CHEC to find out when I would be seen. I was told there were no doctors available and the first appt available was 19th April 2024. This is five months after I was advised to have my pressures checked as it had risen considerably. I saw the the doctor on 19th April and he performed various tests and concluded that I needed further different eye drops to help the pressure . He asked me which service I would prefer, CHEC or the hospital. I would have preferred to be seen by the hospital but as I was there decided to proceed with CHEC on the understanding I could be referred back to DCH if I wished. The doctor rang DCH at this time but they had no appts available. I felt the care I received was good but at the hospital I have my tests and then immediately seen by the doctor. When attending CHEC yesterday there was no one in the building except the doctor which I feel is not in accordance with normal practice of having another member of staff within call at a consultation of a close personal nature. It would appear that not sufficient staff are employed by this limited company.
Visited January 2024
CHEC Poundbury has not yet replied.
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Review titled Problem with communication and opening hours
Rated 3 stars out of 5
by Andrew F - Posted on 12 January 2024
Received no letter about an appointment in 2022 following my eye-test, although a report was sent to my GP surgery. This could,of course, have been a Royal Mail problem- i.e.delivery to wrong address. Also, I have visited them twice recently and found them closed at times when according to their advertised hours they should have been open. Meanwhile I have received advance notice of an eye appointment at Dorset County Hospital ( no date yet set),so am feeling more than a little confused. Do they have my email address?
Visited January 2024
CHEC Poundbury has not yet replied.
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Review titled Worst Appointment system I have ever experienced
Rated 4 stars out of 5
by DAVID HOLLISTER - Posted on 04 May 2023
Needed to amend an appointment. The telephone number provided was not answered for 24 hours despite trying at all different times of the day. No facility to email the clinic. A button to 'confirm' but no button to 'reject'. This has happened on each appointment with CHEC since they took this business over. You should be ashamed of the lack of communication. Fortunately, your staff are a great deal better than your organizational system. I am now having to write an old-fashioned letter to the clinic to let them know I can't make it. Annoyed, and disappointed
Visited May 2023
CHEC Poundbury has not yet replied.
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Review titled Apalling contact system
Rated 3 stars out of 5
by Michael John Ellery - Posted on 13 July 2023
CHEC send me 2 text messages while I was in europe to book. I get home and try and book by entering my dob and it will not accept. I ring their central number and they say they will phone within 28 days of receiving no reply. A joke as I did my best but their system is inadequate for the job. Having said that the staff in dorchester are very good and efficient!
Visited May 2023
Review titled CHEC Poundbury
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are however pleased that you found the treatment itself a positive experience, we always want a patient’s journey to run smoothly and for patients to feel welcomed on attendance to CHEC. We are keen to ensure you have now booked your required appointments. If you have not yet been able to contact us please email your name, date of birth and address to chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Pleasant staff
Rated 5 stars out of 5
by Andrew Raymond - Posted on 13 March 2023
I have always found the staff to be very pleasant. Waiting times are not long, I never have to wait more than a few minutes, there are usually a few people there to chat with, which is nice. I am very pleased with the service from CHEC and the eye testing is very good.
Visited February 2023
Review titled CHEC Poundbury
Replied on 14 March 2023
Hello Andrew, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled 5 Stars
Rated 5 stars out of 5
by Vivienne Taylor - Posted on 20 March 2023
I found the staff to be very professional. The clinic was clean throughout. I would definitely recommend CHEC to friends and family.
Visited February 2023
Review titled CHEC Poundbury
Replied on 21 March 2023
Hello Vivienne, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC