Reviews

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1. Review titled Rude reception staff

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 31 March 2023

   I brought my distressed nervous daughter in for her appointment today. It was so hard to get her through the door. We have been here twice and no concerns with reception at all - both times very polite and helpful. Today I literally got scolded and belittled for using the downstairs front reception - not been told this was not the entry on the previous two occasions that we have been. This caused my daughter to feel worse and have a panic attack. Seriously where is your trauma informed care? I'm so sad and concerned by this treatment. As if things aren't hard enough for her right now as it is. We don't need any more negativity

   Visited March 2023

   Report as unsuitable

   Charter House has not yet replied.

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