Chapel Street Clinic - Ratings and reviews
Reviews
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Review titled Disapppointed
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I am very sad and disappointed with the service I received from one of the nurses. I have gone for my visit yesterday with some concerns am having regarding my medication. One of the concerns noticing my eyes being blurry after taking the medication. This has been going on for a while and only noted that this happens after taking the medication. I was very excited and as I would be when attending my consultation because I would know that when leaving the clinic would be fully hearted. We get to be diagnosed with diseases which don’t make us happy, gets us to be depressed going to the clinic is also seeking some attention. You get to have a relationship with your doctors and maybe nurses which they also tend to be counsellors which also on that point information on medication is something that can be provided to the patient. As I was scheduled I saw that the nurse was in a hurry “as there were other patients to be assisted” so I could not ask or even say what my concerns were? As I noticed that she is rushing to get finished I asked if she will give me the contraceptive also, question was what is on my card? I am responding to say the date is on my card to collect medication and in my “assumption” is that I will be getting contraceptives also? She was kind surprised that it seems like I don’t know what am there for? While also in the conversation I mentioned that am disappointed that the doc is not there as there were this and that….Her response was excuse me I am also a sister”. My question is also if so, why can she not provide me with the answers I need? Mind you in between the conversation she has comments that she does not know anything she is just a messenger as she had messaged my doctor and doctor asked to stand in for her to provide me with the medication. I left the clinic very empty hearted in my over five years of consulting there and thought I would leave this as is, but now again it’s difficult for me to look up in the computer as I feel blurriness. What if am turning blind for medication that could have been either changed on the consultation, instead of waiting for my next consultation? On the comments she mentioned that the nurses/doctors is not their job to tell me when going on leave as I have stated that am disappointed for the provided date that there was not going to be a doctor..
Visited January 2024
Chapel Street Clinic has not yet replied.
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Review titled Unfortunately Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
Unfortunately I've had a really bad experience with this clinic. It started off well - I was first referred for an adhd assessment in March 2022. The first Doctor I spoke with was great, really informative, but unfortunately was leaving the practice and I was left to another dr. This Dr seemed good as well, we went through the initial assessment and discussion, I was asked to bring my mother to the appointment so she could confirm my history, but the Dr still referred to me first in every matter not my mother. This Dr was also leaving the practice so my assessment would be completed by another Dr and was asked to bring my mother again. Between this appointment and the next the clinic lost the assessment form. I get to the next appointment on the 6th April with mum. Bear in mind that I am an adult - the Dr asked mum every question. Mum had to keep referring the Dr back to speak to me about My condition. The first thing she asked mum was why we think I have adhd. Mum waved over to me, I started explaining a symptom and the Dr cut me off, saying "hm, a lot of people do that actually, not sure you have adhd." She was very dismissive and patronising. She left me to fill out the assessment forms myself from scratch due to it being lost previously. The Dr then says at the end of the appointment that she wouldn't give me a diagnosis, but that she would prescribe me some adhd medication if I took blood pressure readings for a week and got a baseline ecg at my regular surgery. I immediately got an appt for ecg and did the week of blood pressure readings. I called on Friday 14th April with the readings as requested. I hadn't heard anything so called again on Monday 17th to chase. The Dr had been ill, and apparently no one else could prescribe the medication to me. The Dr eventually called me back on the 25th. She initially said she would prescribe me 28 tablets and we would review at 4 weeks. She offered to send this prescription direct to a pharmacy. I went to the pharmacy and they hadn't received anything - it was past 5pm so I had to call on 26th. The clinic claimed it had been sent, I called pharmacy and they definitely didn't have it. Called clinic again on 27th and they finally sent it but it was written wrong and the pharmacy were unable to fill it. The Doctor called me on the 28th at 6pm saying she had rewritten it correctly but that it would have to be collected. This time it was for 60 tablets. I was finally able to start the meds on 5th May. I called clinic on 23rd May saying I would need a review appt with the Dr the following week. I heard nothing. I called 8th June, heard nothing. Called 20th June, was told I was in the Drs diary, heard nothing. I called today, June 30th. It's a good thing the tablet amount was increased as otherwise I would have been put onto and then run out of meds immediately. I eventually got a call back today, but the Dr needed me to tell her what to do as she had no recollection of me. Awful service provider.
Visited June 2023
Review titled Chapel Street Clinic
Replied on 29 August 2023
Thank you for taking the time to share your concerns. I am sorry you have had a disappointing experience of our service. We will be sure to share this with the operational managers at Chapel Street for learning. Should you wish to raise this as a concern or complaint please do not hesitate to contact our Complaints and PALS Team on 0300 304 2198 or via email: pals@spft.nhs.uk Kind regards,
Provided by Care opinion
