Cantley Health Centre - Ratings and reviews
Reviews
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Review titled Underwhelming
Rated 2 stars out of 5
by Stephen Anthony - Posted on 27 April 2024
Visit to ask for help with my Morton's Neuroma. Offered paracetamol for the pain. Inserts given were the wrong size and do not fit my shoes or boots. Wasted time. No call back from management to sort issues despite saying they would. Lack of concern was palpable.
Visited April 2024
Cantley Health Centre has not yet replied.
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Review titled poor service
Rated 1 star out of 5
by Ian Bell - Posted on 06 March 2024
Have been ring this the number given for Cantley Heath centre on the web page 01302 379555 phone number for over a week and get no answer and yet they are open why
Visited March 2024
Cantley Health Centre has not yet replied.
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Review titled Superb care
Rated 5 stars out of 5
by Gordon Haywood - Posted on 09 June 2023
Having attended the ulcer clinic weekly for just over three months I have been delighted with the standard of care which has resulted in a resolution of my problem. All of the clinicians have shown the utmost care and professionalism and I am extremely grateful. Thank you everyone.
Visited June 2023
Review titled Cantley Health Centre
Replied on 29 June 2023
Thank you for sharing your recent experience with us – your feedback means a lot and we are so glad to hear your visit was a positive one. I will ensure your comments are passed on to the team who will be so pleased to read your kind words. Best wishes Libby
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Tony Heppel - Posted on 19 June 2023
The Doctor who attended to me was very helpful and went to great lengths to point out what the cause of my problem was. He even used the internet to explain things to me in plain language that I could understand. His advice for improving my problem was very helpful.
Visited June 2023
Review titled Cantley Health Centre
Replied on 29 June 2023
Thank you for sharing your recent care experience with us. I'm so glad to hear that you felt comfortable with the pace of your care. It can be scary receiving results and not knowing what it means, which is why we're so proud to hear our colleagues have supporting you through this process. Thanks again for sharing. Best wishes Libby
Provided by Care opinion
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Absolutely shocking have been diagnosed with a serious illness but only ever had 1 appointment face to face as they always cancel them absolutely disgusting it’s got to the stage I can’t even be bothered anymore
Visited March 2023
Review titled Cantley Health Centre
Replied on 15 May 2023
Thank you so much for sharing your feedback with us. I am so sorry to read how unhappy you have been, this is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Brilliant care
Rated 5 stars out of 5
by Gordon Haywood - Posted on 25 February 2023
Attended for first time and was so pleased with the excellent, professional and competent service, through from the receptionist to the nurse and admin staff. The expertise and skill of the nurse who treated my wound was so calming and reassuring. It gave me and my wife confidence that the problem can be sorted which we didnt have previously. Thank you so much.
Visited February 2023
Review titled Cantley Health Centre
Replied on 12 May 2023
Thank you for sharing your recent experience with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes Libby
Provided by Care opinion
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Review titled Reception
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2022
I visited today for a wound care appointment. U had to say 'wound care' 3 times for the receptionist to understand me. Polite enough but he thrn said 'oh you mean tval'. Patients arent gonna remember the clinical name and its a little degrading to be met with a correction. The receptionists need to be made aware of what each service is actually for. While waiting, an elder gentlman came in to check in for his counselling appointment. The receptionist made him say 'counselling' 4 times. There is a taboo around mental health. Even i heard the man say 'counselling'. It seems that either thr screen needs taking down for the reception or a word needs having with the receptionist. I felt sorry for the patient. Please can you look into this. Your contact number on the nhs service is incorrect also.
Visited November 2022
Cantley Health Centre has not yet replied.