Brierley Hill Health & Social Care Centre
Venture Way, Brierley Hill, West Midlands, DY5 1RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Ghost Service
Rated 1 star out of 5
by Yvonne Stevens - Posted on 05 June 2023
My husband was referred to the service following a stroke. He has had one appointment where he was given a telephone number to call to make the next one. I have been trying to make this appointment since early May. I have called at all times of the day and no one answers just a machine. I complained to my GP who had made the referral. They had received numerous complaints and when they spoke to the service they were told that if someone called after 5 they could leave a message and someone would get back to them. I tried this but there is no way to leave a message. I do not see the point of a service that cannot be contacted. It is a waste of public money. I have even tried contacting the main switchboard at Brierley Hill medical centre at 9.30 a.m. and it was an answerphone message that told me to call back between 8.30 and 4.30 as the centre was closed. Unbelievable.
Visited May 2023
Review titled Brierley Hill Health & Social Care Centre
Replied on 16 June 2023
Thank you for taking the time to post feedback about your experience of our services. We are sorry to hear that you are having difficulty trying to make an appointment for your husband. We strongly advise you to contact our Patient Advice and Liasion Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who can support you further. Best wishes, Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust