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BPAS Northampton

Aquila House, 1st Floor, 14 St Giles Terrace, Northampton, Northamptonshire, NN1 2BN

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Reviews

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  1. Review titled Very difficult experience

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 May 2025

    I had the ultrasound scan at BPAS Northampton before a planned termination. I visited the clinic on my own and was in a very vulnerable situation which had led to my choosing termination. It was honestly a horrible experience. I found many aspects of the reception, waiting area and appointment itself at BPAS Northampton deeply insensitive and inappropriate, especially given how many people visit the clinic in very difficult circumstances. Amongst other things I was told I should consider anaesthetic for my procedure rather than my first choice of conscious sedation, so that (I quote) my distress wouldn't affect medical staff. Sadly when needing a termination there are not many choices of where to go, but I would highly recommend avoiding this particular clinic or at least going with robust support behind you, as it was unfortunately a very lonely and unpleasant experience that day.

    Visited February 2025

    Report as unsuitable

    Review titled BPAS Northampton

    Replied on 07 May 2025

    Thank you for taking the time to post your feedback. We are very sorry for the experience you have described and if you would feel comfortable discussing this matter privately, please contact us directly at youropinioncounts@bpas.org. We can assure you that where improvement opportunities are identified, we are committed to taking action. Kind regards, from the Patient Experience Team.

    Report as unsuitable




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