BPAS Liverpool - Ratings and reviews
Reviews
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Review titled Traumatising
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Appointment time at 9:30 didn’t get seen until 11:30 and then went in for surgery at 4pm, had to wait in dark room with very uncomfortable chairs and tv that only had the news on. Received no explanation for why the waiting time was so long, seemed to be the norm. That wasn’t even the worst of it. Was suppose to be sedated however it didn’t work and when I tried to tell them it hadn’t worked no one did anything then the local anaesthetic also didn’t work I was crying in pain struggling to stay still whilst the surgery was happening. Afterwards no one could explain why the sedation hadn’t worked and didn’t receive much comfort to try and calm me down afterwards as I was hyperventilating. All nurses previously had told me I wouldn’t feel a thing and the sedation would make it so that I was so out of it I’d have no clue what was happening and little memory of the surgery however I remember everything. I have no words to explain just how awful the experience was and I truly would have never put myself through it if I’d known that was how it was going to be.
Visited April 2024
Review titled BPAS Liverpool
Replied on 02 May 2024
Thank you for taking the time to post your feedback and we are very sorry for the experience you have described. I can assure you that your comments will be shared with the relevant Manager. However, if you wish to discuss this matter privately, please do not hesitate to contact us directly via clientservices@bpas.org. Kind regards, Client Services.
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Review titled Fantastic support
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
The staff there are so welcoming and patient, I struggled taking the pills before the surgery because I was being sick and they sat and helped me through it. The whole process was so quick but not at all rushed and the staff made sure I knew exactly what was going on through every point. The surgery itself took under 10 minutes from when I went under till I woke up, plus I got a hot chocolate and snacks after.
Visited April 2024
Review titled BPAS Liverpool
Replied on 15 April 2024
Thank you for taking the time to share your experience. We are very grateful for your comments, which I can assure you will be passed on to the relevant Manager and staff. Kind regards from the Client Services Team. (email: clientservices@bpas.org)
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Review titled Great practice with friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Can’t rate the staff enough for how supportive and caring they was when going through something as challenging as this. Was made to feel comfortable and at ease as soon as I arrived and everyone went above and beyond to make sure I was okay throughout. Fantastic team can’t thank them enough.
Visited November 2023
Review titled BPAS Liverpool
Replied on 10 January 2024
Thank you for taking the time to share your experience and we are very grateful for your kind comments. Best wishes from the BPAS Client Services Team (email: clientservices@bpas.org).
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Review titled Fabulous friendly staff
Rated 5 stars out of 5
by Emma - Posted on 10 November 2023
I couldn’t thank the staff at the Merseyside clinic for all the care and dedication towards my treatment and time at the clinic they were so supportive and kind also the hot chocolates are gorgeous I’d recommend bpas to any of my friends and family after the wonderful support I had for my treatment I give all my love to the staff there
Visited November 2023
Review titled BPAS Liverpool
Replied on 10 January 2024
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards from the BPAS Client Services Team. (email: clientservices@bpas.org).
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
I visited the clinic this morning and just wanted to say the biggest thank you to the two ladies who saw me. I was immediately put so at ease the care and compassion they showed me made the absolute biggest difference to my experience and I am so grateful.
Visited October 2023
Review titled BPAS Liverpool
Replied on 26 October 2023
Thank you for taking the time to share your experience. We are very grateful for your comments, which I can assure you will be passed on to the Manager and staff. Kind regards, Client Services (clientservices@bpas.org).
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
I can’t thank the staff at this practice enough for their professionalism and compassion. They made one of the hardest days of my life bearable by being so supportive and kind. The procedure was over quickly and I was well supported throughout. Thank you so much to all the staff.
Visited August 2022
Review titled BPAS Liverpool
Replied on 11 August 2022
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).
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Review titled Most amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2022
I have recently accessed BPAS Liverpools services and I am amazed by the kindness and compassion shown by the staff. Everything was taken care of with efficiency and professionalism. The midwives made me feel so safe and reassured and non judged. It’s a scary time being a young girl making such a big decision and the staff showed support and care every step of the way ensuring I had all the information I needed. I am so grateful that we have access to these types of services providing women with choice and empowering them. The whole journey I have not felt judged or pressured into or out of a decision. I can’t thank the amazing staff enough for everything they have done for me the last 2 weeks I am so grateful.
Visited June 2022
Review titled BPAS Liverpool
Replied on 27 June 2022
Thank you for taking the time to share your experience. We are very grateful for your comments. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).