Blakenall Family Practice
79 Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No time for patients, GP very rude
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Disappointed with booking systems, have to attend OOH most of the time due to work as unable to get appts and only ever offered telephone calls, finally got a f2f consultation today, GP didn’t have time to listen and was quite rude when we were only stressing we were concerned and wanted to clarify what she was saying to be sure, found her quite difficult and feel she spent more time documenting we were rude in the consultation from what she put in the nhs app. Finding it extremely difficult speaking to different GP’s all the time
Visited April 2024
Blakenall Family Practice has not yet replied.
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Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Telephones for a referral to be made for wheelchair services. Dr has to do this and you need an appointment. Please book me an appointment - answer - we don’t have any , call back tomorrow. It is the same line every time you call. No wonder it is being investigated - shame it had to take local councillor to get involved for it to be investigated
Visited March 2024
Blakenall Family Practice has not yet replied.
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Review titled Unbelievable system
Rated 1 star out of 5
by Angela Taylor - Posted on 21 February 2024
I received a call on Tuesday 20th Feb from the surgery telling me I need to book an appointment for the next day and to call surgery at 8-00 on Wednesday. I started ringing at 7-59 and it was closed I kept hanging up and redialing at 8-00 the automated voice told me I was more than 30th in the queue how is that even possible I decided to remain my position in the queue with a call back but obviously I will not get an appointment they close tomorrow so I will have to try again Friday. My appointment is for a hospital referral to dermatology and as its a problem I've had for 14 months I want to get it sorted because no doubt there's a years waiting list
Visited February 2024
Blakenall Family Practice has not yet replied.
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Review titled Can never get appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Few years ago daughter discovered she had very early stage cervical cancer , recently having extremely painful heavy periods, terrified she has cancer back, can't get doctors appointment veen trying for couple of weeks now.
Visited January 2024
Blakenall Family Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Marilyn Mason - Posted on 12 December 2023
I have been trying for 2 weeks to get a telephone consult, i went to the hospital and i received a text message from the surgery asking for me to make an appointment at my earliest convenience, the receptionist told me that it wasn't urgent as they would have made me an appointment, i have phoned at 8am to be told i am in a que of between 25 and 27 people how do they get through so quick and by the time it is my turn there are no appointments left, i am in terible pain and i struggle to do anything, even getting dressed and undressed, all i want is to speak to a doctor to find out results and see if or what he or she can offer me in regards to my pain, i understand that there are people worse off than me but when you only phone to see or speak to a doctor when you really need to is a joke, i think i have only spoke or seen a doctor a couple of times this year and looking back i don't think i saw one at all last year at all, since they meged with harden practice things have got seriously worse and i think people should take on board what everyone is saying about this place, i am also suffering with my mental health at the minute after my husband passed away in September so i am still greiving so this is not helping at the moment, i would not recomend this practice but other doctors surgeries are the same as i was going to try to change doctors but there isn't a good one around anywhere, so please on behalf of my self and other people get something done
Visited December 2023
Blakenall Family Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Near impossible to get an appointment as it works on a 24hr appointment schedule. Arrive in the morning at 0800 to book an appointment to be stuck in a queue of approx 15 people. Waiting on the phone for 45 minutes to be told there are no appointments available. There are far to many residents in the area for the facility to care for, and despite how they publish improvements when inside its obvious this is not the case.
Visited June 2023
Blakenall Family Practice has not yet replied.
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Review titled Absolutely rubish
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have been phoning 8 am last two weeks some how I am always over 30 in the que then apparently they have no appointments this place is ridiculous I ring as soon as it open I am not been well and obviously they don't care about patients that much especially the attitude you get when you tell them that you phone everyday to try get appointment and no luck is ridiculous. I have autism as well and live on my own you can't even book appointment for next day in advance I get so stressed so easy and also I have mental health.
Visited June 2023
Blakenall Family Practice has not yet replied.
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