Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
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Reviews
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Review titled Rude triage nurse
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
I went in today for severe back pain, the lady behind reception was lovely, clearly very busy but very professional. The triage nurse on the other hand was condescending and rude. She questioned me as to why I was there to which I responded 'I have back pain, I'm in a lot of discomfort'. She then asked me, "have you been to your GP?" I said 'no I haven't yet, my practice usually has a long wait so I came here'. She said then mocked the way I had responded and retorted with an accusing tone, "why?" I explained my GP usually has a 3 week wait time to which she then seemed annoyed by and then begrudgingly took my details before informing me it will be a very long wait. I asked her then if they would phone me when my appointment was so I could do some work in the car (which they have done by the way for absolutely everyone, including myself, on past visits with no qualms). She laughed in my face to which I then said 'have a nice day' and walked out. I know it probably may seem like nothing to many but the way she spoke to me made me feel like I had no right to be there, it made me feel small and insignificant and that I was wasting hers and theirs time. I thus left, informing the receptionist I will be seeking help elsewhere. I am currently in a lot of pain, my lower back gave out whilst working on a roof and the pain was so bad I would never wish it upon anyone. I couldn't stand up straight for over 5 minutes and then couldn't get down from the roof for another 20. I have a very strenuous job and also, as a result of the nature of my work, it is very important I am not sidelined for too long. The pain is affecting my sleep and my quality of life. I understand the importance of being proactive with these injuries as I understand the risks associated with my job and my lifestyle (I play a lot of sports). I came to this center for urgent care, all I got was laughed at. The NHS say "help us help you" and I am a big believer in letting people know the level on service people received in order to help things improve. This triage nurse should politely be reminded to remain professional at all times and to not mock and laugh at patients in order to make this service better. This service is usually quite slow but understandable but few times visited Drs and nurses seem dismissive. My partner has just been diagnosed with a lymphoproliferative disorder and was wrongly diagnosed initially, not from here but she did also visit here for the raise and they acted on information given that is was a bacterial infection and acted accordingly but she too also had a negative experience. They prescribed her with antibiotics and rushed her out. Please help make everyones lives a little better by improving this service, it is very important for a lot of people and everyone deserves respect. (Review for Beckenham Beacon Urgent Care, 12pm Tue 27 June 2023)
Visited June 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 17 July 2023
Thank you for your feedback and please accept our sincere apologies for your experience when attending the Beckenham Beacon UTC, to enable the management team to investigate the matter and respond accordingly could you please kindly contact the Management Team on 01689 866 037. Kind Regards, Nyaradzo Nyandoro – Service Manager
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Review titled Brilliant staff
Rated 5 stars out of 5
by Rachel Dodgson - Posted on 23 May 2023
Amazing experience today at Beckenham Beacon. We arrived at 1.30 and were home by 3.30pm and had seen 4 members of staff who were all incredibly friendly and caring. My son was nervous but he felt so comfortable with the staff he soon felt much better. Thank you so much
Visited May 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 17 July 2023
Thank you for your lovely feedback, this is encouraging for our staff and this will be fed back to them. Many thanks Nyaradzo Nyandoro Service Delivery and Performance Manager
Information supplied by Greenbrook Healthcare (Hounslow) Limited