Banbury Out of Hours - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
My 4 year old son was poorly and he was experiencing new symptoms. I rang 111 when he got new symptoms and they referred me to the Fiennes out of hours department at the Horton in Banbury. We got there and the staff were polite and reassured us that the doctor will not be long. We didn’t wait too long as we had an appointment. When the doctor saw my son - she was aware as to what had been happening and checked my son throughly and assessed him and made him feel comfortable. My son was able to communicate to her as to how he was feeling. The doctor had spent time and listened and we came out of there reassured and that my son will be ok. Brilliant!
Visited May 2023
Review titled Banbury Out of Hours
Replied on 07 June 2023
Hello and thank you very much for taking the time to post your kind feedback about your recent visit to the Out of Hours service at Banbury. We are really pleased that you received such good service and I do hope that your son is doing well now. We have passed your feedback on to the Clinical Service Lead and they will share with the team. Once again, many thanks and all the best for now, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust email: pals@oxfordhealth.nhs.uk freephone 0800 328 7971
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Review titled Excellent
Rated 5 stars out of 5
by Tanya Wadeson - Posted on 29 May 2023
An absolute excellent service! I was referred to the Fiennes Centre for the second time this back holiday weekend through 111. I received the best care I could have asked for. The team were extremely busy, rushed off their feet but still able to go above and beyond for my needs and reassurance. One nurse in particular I would of liked to name (apparently no names allowed on here), she is an absolute credit to the team there and honestly gave me the best health care service I have ever received in my life time! Whilst having a bad cough, I stood outside the waiting area so not to upset other patients. This Nurse recognised this straight away and got me a cup of water. Once I had calmed myself down, she called me over and quickly showed me some resident foxes out the back and told me about their cubs. This was a welcomed distraction from my chest infection and diabetes episode. Not only this but whilst rushing around working she made sure to give me an update on the GP seeing me every time she walked past the waiting room. The GP was excellent, calm, understanding and we formed a plan going forward. I was reassured that I could call and return if I had any concerns or symptoms changed. I felt looked after, well informed, and cared about. Fantastic experience!
Visited May 2023
Review titled Banbury Out of Hours
Replied on 31 May 2023
Dear Tanya, Thank you so much for taking the time to leave feedback around the care and treatment you received from Banbury Out of Hours, it is really lovely to read that you received such great service and had a positive experience. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. With best wishes, Laura Lewis-Robinson PALS Service Lead
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Review titled Wonderful service
Rated 5 stars out of 5
by A Blyth - Posted on 16 April 2023
Sent to out of ours Fiennes Centre with my 1 year old after calling 111. The staff were wonderful. From the lady who checked us in the the doctor who checked him over. I couldn’t fault them. I waited all of about 5 mins to be seen. It was last thing on a Saturday, early evening & everyone was happy friendly & professional. They even gifted my son a teddy when he was upset after being examined. 5/5 a++. Thank you to them all!!
Visited April 2023
Review titled Banbury Out of Hours
Replied on 25 April 2023
Thank you for your feedback, it’s always nice to hear of people’s positive experience when accessing services. It is lovely to hear that you found the staff to be helpful, and that the team responded quickly. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer