Atrumed Urgent Gp Clinic
Luton & Dunstable Hospital, Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and opening times
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Reviews
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Review titled Bizarre
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2025
Went this evening as my partner was having symptoms similar to sepsis after a surgery 4 weeks ago. Refused to call my partner by the correct title, laughingly asked if he could speak for himself when clearly was in too much pain to do so, didn’t even check the surgery site or other areas of complaint, looked in his throat and said it was a viral infection but then prescribed antibiotics? Did not make sense at all. We were seen quickly but are right back to where we started except now even more worried.
Visited May 2025
Atrumed Urgent Gp Clinic has not yet replied.
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Review titled Well done
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
Having tried to unsuccessfully get appointment at own GP surgery, to be told by receptionist phone 111 which I did.They were extremely helpful and managed to get us an appointment at the Urgent GP Clinic, via having to book in A and E .From trying to initially phone own GP,111 and actually seeing a GP it was only 4 hours, that was amazing and so reassuring. Considering there was only 1 GP working in there under enormous pressure he still found time to properly examine and diagnose and help sort the problem out. My only criticism is why could this not have all been done via our own GP surgery? You try and use the triage system but that is always full whatever time of day or night you use it.You phone up and wait in a twenty minute queue to then be told no appointments . When you actually get to go into GP, the surgery is always empty.I know they have home visits,Paperwork,meetings ,courses,phone appoinments,sickness themselves but it would just be nice to be able to actually get a face to appointment sometimes. You can quite easily see why A and E’s are always overcrowded you cannot get an appoinment with your own Gp so everyone heads up there,sometimes for the most trivial of things which a pharmacy could help with minor things. Our wonderful NHS staff are so overstretched and need much more support as sadly with everyone getting older their services will be needed.Its high time proper investment is put into the NHS, or we could end up like other countries having to pay privately for our healthcare.
Visited April 2025
Atrumed Urgent Gp Clinic has not yet replied.
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Review titled Indiscipline
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2025
I’m just come with my son 2 years. Old I’m stay on the queue and some peoples come after me adults and they go on the office on the queue are spoke something with peoples from the office and straight they go inside straight away
Visited March 2025
Atrumed Urgent Gp Clinic has not yet replied.
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Review titled Ridiculous practice and level of service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2024
I was given a time of 18:01 by 111 and I specifically asked the doctor on the phone I don't want to sit waiting there like the previous time for over two hours. Lo and behold I got there at 17:50 and it is currently 20:10 and I am still waiting to be seen. Absolutely ridiculous, you should never be given a time if the time is not going to be honoured. The staff at reception are incredibly rude and they do not follow their own rules. When I went to ask the staff how long the wait would be as I'd waited a significant time already I was told everyone waits. It's a joke to think that my taxes go to supporting something of such little quality and something that is so unbecoming of Luton and of the NHS. Joke.
Visited November 2024
Atrumed Urgent Gp Clinic has not yet replied.
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Review titled Male Receptionist
Rated 2 stars out of 5
by AKHLAQUE MOHAMMED - Posted on 19 March 2024
This guys who running their practise they are very Rude. Me i was with my wife cause she was going through chest pain but this receptionist asked me to stay out untill my wife comes out. Why as a family i cant go with her to see GP.
Visited March 2024
Atrumed Urgent Gp Clinic has not yet replied.
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