Ashford Walk-In-Centre - Ratings and reviews
Reviews
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Gill Whitney - Posted on 28 February 2024
Visited with my husband (78) after he fell down some stairs. Arrived 6pm. Very friendly and sympathetic receptionist. Called in around 7pm, sent round to x-ray. No waiting. Called back in to see nurse about 7.40. Again, she was sympathetic, efficient, answered all questions clearly and helpfully, provided sling and advised she was referring him onto fracture clinic at St. Peters. Excellent in every way. We feel very lucky to have NHS.
Visited February 2024
Review titled Ashford Walk-In-Centre
Replied on 11 March 2024
Thank you Gill Whitney for providing us with your experience of our service. Feedback is very important to us, taking all comments, whether positive or negative seriously. I do hope that your husband is recovering well. I will pass on your kind comments to the staff. Kind regards, Tina Willis NWS Walk in Centres Service Manager
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Review titled Reception not private
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2023
Despite the privacy screens installed at the reception area, people in the queue and waiting area can still hear everything. Staff at reception insisted it was private and asked me to speak louder. It is not possible to maintain confidentiality of patient information with the reception area as set up currently. Need a separate room.
Visited December 2023
Review titled Ashford Walk-In-Centre
Replied on 31 January 2024
Hello, Thank you for taking the time to provide feedback about the service you received on your recent visit. I am very sorry to read that you felt your booking in process was not confidential. Please be assured, that if you wish to speak privately with a receptionist or a clinical member of our team, we are able to provide this. I will remind our reception team of the importance of being able to offer this to patients. We are currently seeking to find a better solution for privacy screens, but please in the meantime, do ask to speak with our receptionists privately. Kind Regards Tina Willis - Service Manager for NWS Walk in Centre's
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Review titled Kind and professional treatment despite the pressures
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I had to have dressings done on Saturday and Sunday. I was nervous and my wound is painful. Despite being so very busy both nurses were very kind and reassuring. I had reacted to previous dressings and they both took time to find more comfortable ones. I’m very impressed and grateful.
Visited October 2023
Ashford Walk-In-Centre has not yet replied.
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Review titled excellent care on a busy day, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I brought my daughter in as she needed some help. The very helpful lady on reception was so very patient and kind, I am very grateful to her. My daughter was very reassured after seeing an excellent nurse, and the wait wasn't really very long despite it being a busy day with many people waiting. Thank you all very very much, your hard work and care is very much appreciated.
Visited July 2023
Review titled Ashford Walk-In-Centre
Replied on 07 August 2023
Thank you for taking the time to provide us with your feedback on your recent visit to our Ashford WIC. We take all feedback seriously, whether it be positive (as in this case) or negative, as this is how we learn and improve our service. It's lovely to read your response and again, thank you. I will share this with our team. Yours Sincerely Tina Willis - NWS Walk in Centre's Service Manager
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Review titled Nightmare !!
Rated 1 star out of 5
by Gazanfar ali syed - Posted on 14 June 2023
Had a terrible experience starting from receptionist to the nurse, you won't find any "Worst example more inhuman treatment". there's absolutely no words to describe the services here, all staff need training revised and get reminded about there role. receptionist have accumulated long queue which she doesn't have to, took an hour just to get registered. she is more focused on her timed walk in between. " please don't use understaff excuse " with this manpower they can deliver much better. I'm not sure if this review will get noticed by the management and any steps would be taken.
Visited June 2023
Review titled Ashford Walk-In-Centre
Replied on 15 June 2023
Dear Gazanfar Ali Syed. Thank you for taking the time to provide us with your experience of our Walk in Centre following your recent visit. I am sorry to read this was not a positive one. I am keen to understand a little more about your experience with us, so that we may understand the issues in greater detail. We take all of our feedback seriously, whether it be a positive or negative one, learn from these and look to improve services where we can. If you can email our patient experience team on Csh.patientexperience@nhs.net with more information about your visit, I would be most grateful. I can then look into the respective matters fully. Again, thank you for your feedback and I look forward to hearing from you. Yours Sincerely Tina Willis Service Manager for NWS Walk in Centre's
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Review titled Excellent clinic
Rated 5 stars out of 5
by Emma Abdel-halim - Posted on 22 January 2023
Arrived at 07.55 was welcomed by friendly and helpful staff. Received excellent prompt and professional healthcare. Better than any private health care. Arrived home at 09.05 after getting an x-ray and assessment. Even if I had to wait for many hours understandably my feedback would not change. Thank you for taking good care of my injured knee
Visited January 2023
Review titled Ashford Walk-In-Centre
Replied on 24 January 2023
Hi Emma, Thankyou for taking the time to provide us with your feedback of the Ashford Walk in Centre. I am glad to read it was a positive experience. We take all of our feedback seriously, as this is how we can build on improving our service for our community. I hope that you are feeling better after your visit to us. Many thanks Tina - NWS Walk in Centre Service Manager
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Review titled Incredible empathy
Rated 5 stars out of 5
by Miriam fergar - Posted on 17 October 2022
I visited this walk in as I felt I may well have fractured my finger , after a lengthy wait , to be expected these days I was seen by a nurse who assessed the situation very quickly , when she asked how I thought I had incurred the injury I broke down in tears , I’m on the point of losing my mother , as busy as she was she took time to listen and in a day and age where so many are quick to complain I really want this particular nurse to know how much her kindness touched me God bless you
Visited October 2022
Review titled Ashford Walk-In-Centre
Replied on 24 October 2022
Thank you for your feedback. We value all feedback, whether it be positive or negative, as this is how we learn and improve the service provided to our community. We will be sure to pass on your note of thanks to the treating clinician and we are very sorry to read of your situation. With our kindest regards
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Review titled Rude and offensive clinical staff
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I was advised to go to Ashford NHS walk in centre after calling 111. As I was feeling very unwell it was nice the reception staff were excellent and very welcoming and helpful. However when I was finally called I was allocated a member of the clinical staff who called me. The clinical staff member seemed to be in a bad mood as I said hello and I got no reply. During the course of the interview regarding my medical issue all I received from my answers were patronising and down right rude replies. I did not get any help with my medical condition. I went to the GP on the following day and did receive medical treatment for a medical condition. I rarely use the NHS as I am generally fit and well and I am disappointed that our great NHS has a member of staff who seemed to think they can be unpleasant to patients. This is not a reflection of all the professional members of clinical staff at this walk in centre. I talking about one unprofessional member of the clinical staff.
Visited October 2022
Review titled Ashford Walk-In-Centre
Replied on 24 October 2022
Thank you for your feedback. We value all feedback, whether it be positive or negative, as this is how we learn and improve the service provided to our community. I apologise for the service you received and would very much like to look into this further. I would welcome you contacting our patient experience team in the first instance: Csh.patientexperience@nhs.net Thanking you Kind regards Tina Willis NWS Walk in Centre Service Manager