Acorn Primary Health Care Centre
Acorn Primary Health Care Centre, 421 Blackburn Road, Accrington, Lancashire, BB5 1RTContact details and opening times
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Reviews
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Review titled Sad times
Rated 3 stars out of 5
by Carol Turner - Posted on 08 May 2025
I took my husband to urgent care due to a fall. I explained he has had a few falls which is due to his disability. The nurse in triage explained that the doctor will stop seeing him if he has frequent falls. If he dosent have a fall within 2years then that is different. She couldn't explain more about it when I asked why she just said that's what the rules are. My husband has paid taxes all his life until recently why would they refuse him treatment. On this occasion we were diverted to Blackburn for another triage. I just think it's shocking she could say that without a reasonable explanation.
Visited May 2025
Review titled Acorn Primary Health Care Centre
Replied on 09 May 2025
Dear Carol, Thank you for taking the time to share your experience on NHS Website about your husband’s recent visit to the Minor Injuries Unit at Acorn Primary Health Care Centre. I am extremely sorry to hear of your recent experience and your comments have been fed back to the senior staff for the department. The Lead Emergency Nurse Practitioner wants you to be reassured this would not be the case and every patient would be assessed on individual clinical need. Your husband was redirected to Royal Blackburn Hospital for assessment and appointed to be seen by a doctor due to the appointments being full to capacity upon arrival at the Minor Injuries Unit. Kindly be assured that the department manager will speak to the triage nurse to establish the concerns around the history of the falls. If you would like your concerns to be further investigated, you can contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great experience at Acorn Minor Injury clinic
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2025
Fantastic treatment from an excellent Health Care Professional and also the reception services. I visited without an appointment and was seen within an hour for an infection that was getting worse. The procedure was very painful (not the fault of the staff - it needed to be done); they were very compassionate and reassuring and I'm already feeling better. Accrington healthcare is fantastic in my experience (having used the old Victoria hospital a few times previously). Thank you so much for your excellent treatment and care.
Visited March 2025
Review titled Acorn Primary Health Care Centre
Replied on 11 March 2025
Dear Patient Many thanks for your feedback regarding the compassionate and reassuring care and treatment you received during your visit to the Minor Injuries Unit at Acorn Primary Care Centre. It is lovely to hear that you had such a positive experience during your visit to the Department. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments. If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust