Academy Of Community Health Experts - Coalville
Long Lane Surgery, Coalville, Leicestershire, LE67 4DRContact details and opening times
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Review titled Poor Communication - Zero Help
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
A poor level of communication that caused me further unnecessary cost and inconvenience. Clear added unnecessary cost to the NHS and clear disconnect between them and the doctors GP organisation where it was based out of. Unprofessional and lack of accountability when asked about my level of service and being left in a waiting room for no reason with no communication. They claim it was my fault becasue they had sent a text. But they had previously said ignore the text. They told me they don't employ their own clinicians and have no back up when they don't turn up. When questioned they become defensive and accuse you of being confrontational, in a perfectly calm conversation that simply highlights that they have poor procedures. This then escalates into complaints instead of just accepting accountability and willingness to improve. I will never use any of there services again. If its via the NHS I will refuse. I did not recruit this organisation and they made my situation worse. I also want clarification of what personal information they are holding on me and I want it removed form there systems. If they have access to my data via an the NHS system 1 then I want them to have my details restricted. I did not and do not give my permission to have my personal and health details shared with private companies like this.
Visited March 2024
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