Reviews

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1. Review titled 4.5 hours in A&E and nothing to drink

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 16 October 2023

   The vending machine did not bend my cold drink and I am not allowed to drink hot drinks so I had nothing to drink at all. Water vending should be offered. I was in urgent care waiting room!! Rubbish!

   Visited October 2023

   Report as unsuitable

   Review titled A&E Liaison - Royal Oldham Hospital

   Replied on 05 December 2023

   Thanks for taking the time to submit your feedback and highlight the issues you had in terms of accessing a drink whilst attending the urgent care centre. The urgent care centre is operated by a different Trust which is Northern Care Alliance (NCA) and not Pennine Care, so we are unable to act upon your feedback. I will however share your feedback and suggestions of a water machine with colleagues at Northern Care Alliance. If you would like to raise your issue directly with the Patient Advice and Liaison Service (PALS) at Northern Care Alliance you can do so either by calling 0161 778 5665 or by email at pals@nca.nhs.uk Kind Regards Kirsty - Patient Feedback Team

   Report as unsuitable

   Provided by Care opinion

   

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