Custom Home Care
560 City Road, Sheffield, South Yorkshire, S2 1GEPatient ratings and reviews
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Review titled Clear case of profit before care
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
I would not recommend this service provider from my personal experience. The carers provided were absolutely diabolical - they paid very little interest to my father or his care needs and were on their phones or talking amongst themselves most of the time. My father required regular showers to maintain hygiene and despite this being part of their care plan he developed sores as he was not asked to shower, or encouraged to do so. I am absolutely shocked and dismayed by the appalling service provided. I complained several times and when I got a response I was assured it would be addressed only for it to happen again a few weeks later. It is very clear to me that Custom Home Care really do not care about their clients more about profit. They employ people who have very little to no training in the care sector only to fill places. It is appalling and I will be making formal complaints to the CQC about the services provided.
Visited February 2024
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