1st Central Care LTD
13 Capel Close, Essex, Stanford-le-hope, SS17 7EJPatient ratings and reviews
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Review titled Outstanding Care Provider
Rated 5 stars out of 5
by Sean Benton - Posted on 02 April 2024
I was diagnosed with a tumour in my spine in late 2023 and discharged from hospital on Christmas Eve, being bedbound at home and needing visits from carers during the day while i have outpatient chemotherapy over the coming months. In what has been a very traumatic time affecting not only myself but my wife, mum and whole family I am so grateful that that company assigned to provide care visits to our home is First Central Care who have been absolutely outstanding in all aspects. The company head and his team have gone way above and beyond what could be expected in terms of service, communications, care, empathy, respect and professionalism at all times. It is difficult being bedbound and adjusting to that mentality, 1st Central have greatly helped me by being so kind during their visits, understanding my needs and that of my family and have without question made the whole situation much less stressful. On a couple of occasions 1st Central have attended to me outside the normal terms of the care contract to ensure that i could make outpatient appointments at awkward times, to which i am very grateful for. The great thing about First Central is how management trains all carers to work in the same manner, that bedside manner is critically important when visiting someones home multiple times per day and how having a positive and happy attitude has a great effect on the care user while being professional at all times (it really does). I find it amazing that one company has so many nice, professional carers working there, and thats great credit to the senior team. The carers work to build a relationship with you and its always lovely to see carers you have known for a long time arrive in the morning as you know you can have a nice chat, a laugh as there is a high level of trust. If you are thinking of using First Central as a care provider for either yourself or a relative, don't hesitate to do so as the service you will receive will be first rate, and the company head is a truly outstanding individual,. After a managerial career of many years in both the private and public sector i have met and worked with many managers & leaders, a department or company always reflects the personality and professionalism of the person at the top and the fact i would rate First Central way above 5/5 if I could speaks volumes. Thanks to everyone at First Central Care
Visited December 2023
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