York and Scarborough Teaching Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled Brilliant experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
My 1 year old son came in for a Mcug in the xray department, bearing in mind they don’t usually do them on children over 6 months unless absolutely necessary. I just wanted to say that everyone was so helpful and informative. Thank you so much.
Visited February 2023
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 14 February 2023
Thank you for your kind words regarding the care your son received in the X-Ray Department. It is heartening to know you were both treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your sons care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Great A&E care
Rated 5 stars out of 5
by Andy - Posted on 11 February 2023
I am writing to express my thanks with the treatment I received at York’s A&E department on Saturday 4th February 2023. I arrived about noon, supported by my wife, with head injuries resulting from a cycle crash. I found the professionalism and care from all members of the team whether registration, MRI/X-ray scans to the doctors and nurses who treated me was exceptional. This distressing experience for both myself and my wife was mitigated by this care so many thanks. One simple example was that one of the senior nurses brought a cup of tea for my wife which was really appreciated. Another was the follow up call from the doctor who primarily looked after me that evening.
Visited February 2023
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 13 February 2023
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me
Provided by Care opinion
-
Review titled The pinnacle of professionalism within healthcare.
Rated 5 stars out of 5
by Matthew Croker - Posted on 06 January 2023
I don't have much experience with York Hospitals, and I do hear from other people that York Trust is a poor trust, but I can honestly say that I've never been as impressed with a team as I was today whilst waiting for my Neurology outpatient appointment. I saw a team that was under immense workload pressure. However, the professionalism, respect and compassion shown towards visiting patients to this busy department was exemplary. The consultant even apologised for my wait, even though I've waited longer in a checkout line at the local supermarket than I did for him to see me. In my opinion, I was grateful to be seeing a healthcare professional at the peak of their career (i.e. a consultant) and to have interacted with a multitude of healthcare professionals working in such a hostile, demanding and emotionally exhausting environment. Volunteers taking time to help patients find places, healthcare professionals stopping what they're doing to help a struggling patient complete a form and reassurance to patients nervous of confused during their visit are all things I witnessed during my 30mins of arriving and leaving my neurology outpatient appointment. Honestly, my words are not enough to express my admiration to this department for what I experienced. I don't know if this is a standard achieved by all teams within York Trust Hospitals, but I know - if you're visiting Neurology - you won't find a better team.
Visited January 2023
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 11 January 2023
Thank you for your kind words regarding the care you received in the Neurology Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Excellent Mental Health Liasion
Rated 5 stars out of 5
by Kelly Ainsley - Posted on 19 January 2023
So Wednesday 18th January 2023 I was in hospital and I was taken to a room to wait for the mental health liasion team to come see me I had pain also and was waiting for doctor. When my mental health liasion worker come in I said I was waiting for a doctor to give me something for the pain and they went to see what was happening and come back in and said I was getting something then a nurse come in the room to give me that medication then me and mental health liasion got talking I answered questions and then did alot of talking and all through me talking they was fully concentrated on me and I felt like I was been heard and that made me alot more calmer and feeling better about things. I want to say thank you very much for listening and helping me you made my night and I feel much better than I normally do u are amazing.
Visited January 2023
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 26 January 2023
Thank you for your kind words regarding the care you received during a recent visit to York and Scarborough NHS Trust. It is heartening to know you were treated with such kindness and encouragement while in our hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical and mental health team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience.
Provided by Care opinion
-
Review titled Great staff
Rated 5 stars out of 5
by Elaine Holding - Posted on 25 October 2022
Just spent a week in york everyone was fantastic. The only thing that really let's it down is the staff in the discharge lounge they were so rude and unhelpful. Maybe they need training in customer service.
Visited October 2022
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 31 October 2022
Thank you for your kind letter regarding the care you received in York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. I am sorry that you feel that the experience in the discharge lounge did not match our standards. Your comments have been passed to the management responsible who will discuss them with the staff. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Excellent paediatric care
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
We have just experienced excellent care from paediatric A&E - all the staff were caring, thorough and efficient. There was a follow up the next day by the same paediatrician which was again reassuring and thorough. A phone call from the same paediatrician on the next day with information about the outcome of tests. We appreciated the continuity of care and quick resolution to our child’s illness. Thank you.
Visited September 2022
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 26 September 2022
Thank you for your kind words regarding the care you received from the Paediatric A&E Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the medical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience.
Provided by Care opinion
-
Review titled Question
Rated 2 stars out of 5
by Sue Flower - Posted on 09 July 2022
Why are there so many empty beds in the main corridor of york hospital? Last count 20 beds. Some of the beds have dirty linen on them. There are also a number of mattresses in a cage. All looks so untidy, cluttered & totally unprofessional
Visited July 2022
Review titled York and Scarborough Teaching Hospitals NHS Foundation Trust
Replied on 12 July 2022
Thank you for taking the time to share your experience and thoughts with us; we value all of the feedback that we receive. We are sorry to hear that you feel the corridor of York Hospital was untidy, cluttered and totally unprofessional. Unfortunately, as Care Opinion is anonymous I can't raise this with the Trust on your behalf, but if you are interested in having this looked at further please do contact our PALS service (Patient Advice and Liaison Service) on 01904 726262 or you can email pals@york.nhs.uk and they will assist your further. Thank you again for getting in touch.
Provided by Care opinion