Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Excellent maternity services
Rated 5 stars out of 5
by Kelly M - Posted on 30 May 2023
I wanted to say a big 'thank you' to everyone who has supported me through my pregnancy. I found the staff at Kidderminster maternity to be nothing less than excellent, showing empathy and kindness along with knowledge and professionalism. I had a C-Section on 17th May. I was nervous but was very happy with the care I received, from the midwife who supported us through the morning, to those in the theatre who delivered our child safely. A special 'thank you' to the anaesthetist, who calmed my nerves and let me give birth without the pain and trauma I'd experienced in previous birth experiences at a different trust. My husband and I are so grateful, you're all doing an amazing job. 'Thank you'.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2023
Took my 17 year old son after having a collision during a football match, as he was having pains in chest and painful exhaling, We arrived and was seen almost immediately however whilst we were checking in, the member of staff seemed like they did not want to be there, and that we were disrupting their day. Made both myself and my son feel very awkward. Once assessed, we were explained to that they wouldn't x-ray his chest and that he is just to rest, and if it was any worse to go to Worcester A&E, despite us explaining he found it extremely uncomfortable to exhale. The injury happened 2 days ago and has been feeling worse since hence our visit. I felt we were being a nuisance and they almost resented having to see us. Very disappointing service, and now we are left unsure as to whether an A&E visit is necessary as we don't want to be made to feel that way again.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 73274.
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Review titled great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Admitted to A & E shorty after arriving by ambulance. Quickly assessed by Doctors and actions were planned. Within a few minutes I had an ECG. Following discussions with the Doctors an X Ray was carried out. After some remedial action I was discharged shortly after. Absolutely first class care, could not be faulted.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
I recently gave birth at Worcester Royal Hospital and the care provided was amazing. Everyone that I came across went above and beyond to ensure that I was comfortable and made the experience the best it could be. All the midwife’s and doctors supported me at every step of the way. A big thank you to the whole team and every individual that I came across during my time there. Even when things became a little unsure they were there supporting me at each turn.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 April 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.