Whittington Health NHS Trust - Ratings and reviews
Reviews
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Review titled Fantastic Inpatient Experience under the Respiratory Team
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
I have recently had a 2 week admission to the Respiratory Ward. The medical team, the nurses and the care staff were fantastic. I work in the NHS myself and I am aware how stretched the services are at present. Communication was excellent, and I was always given detailed explanations, time to ask questions and I never felt rushed. When I needed urgent medical attention it was quick and effective. Though I waited a long time in A/E the care I received there was also good. I would like to thank all Whittington Hospital staff for providing great patient care at what are challenging times in the NHS.
Visited February 2024
Review titled Whittington Health NHS Trust
Replied on 12 April 2024
Dear patient, Thank you for taking the time to leave feedback regarding your experience. We hope you are feeling better. It is lovely to hear that our staff looked after you so well and will ensure relevant colleagues are notified. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Great experience
Rated 5 stars out of 5
by Michelina Appleton - Posted on 15 May 2023
The CT scan and the Imaging department are great. Had a CT scan which I was nervous about as was my 1st time. The staff from I got there were great and friendly. From 1st booking in to been encouraged to drink the preperation been escorted to change into my gown. Cannot praise them enough. I left feel comfortable mainly because of how I was treated.
Visited May 2023
Review titled Whittington Health NHS Trust
Replied on 19 May 2023
Dear Michelina, Thank you for taking the time to leave feedback regarding your experience with our Imaging department. It is great to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Efficient imaging department
Rated 5 stars out of 5
by Rhian - Posted on 06 March 2023
I was very impressed with my experience at the Whittington imaging department last week. The hospital was clean, the staff were welcoming. I was seen within minutes of my booked appointment time slot. The radiologist was really helpful and thorough and explained the findings of my scan to me. It was good to see they were training doctors which is obviously important in a teaching hospital. I received the results within 24hours. I couldn’t have got a better service if I had paid to go privately. I feel lucky to have such a great local hospital.
Visited March 2023
Review titled Whittington Health NHS Trust
Replied on 07 March 2023
Dear Rhian, Thank you for taking the time to leave feedback regarding your recent experience in the Imaging Department. It is good to hear that you had a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Sad and frustated
Rated 1 star out of 5
by Daniela - Posted on 25 February 2023
I have always gone to another hospital for emergencies but had heard Whittington was great, and closer to my house. I wish I hadn’t gone. I came in suspecting I had bronchitis for the second time as I couldn’t breathe properly and even in triage nothing was right. The nurse (male) wouldn’t let me speak and didn’t want to know what medicines I took (note that I’m diabetic). Later I was called for an Electrocardiogram and the nurse who was going to perform it was eating and talking to his colleagues, all with the curtains open. Then, he asked if I wanted to put on a hospital gown, but when I said no, he noticed I wasn’t wearing a bra and made me put on one anyways (I like to think they have seen patients naked before?). But the last drop was when he was about to do a blood test. I have constant blood tests as a diabetic person and told him my good arm is usually the left one as my veins (and my whole family’s) are hard to find. He ignored me and said it varies from who’s doing the test and went on to put the elastic band on my right arm (without even looking at the other one). He left the room (while having me with the band and my arm swelling, still talking to his colleagues) to get a needle, and when I asked him to please let me know when poking he laughed and asked if that’s not how they did it in other places. Finally, he pinched me and, surprise, no blood was coming out, as it always happens on my right arm. Then instead of taking the needle off he started moving it around and poking it in and out until I started having an anxiety attack and asked him to remove it as it was obviously not working. After that he left and someone came to listen to my chest and I tried to tell them I had used a bronchodilator before coming but he said it didn’t make a difference. Meaning, I left the hospital worse than I came in, with a bruise on my arm and terrible anxiety.
Visited February 2023
Review titled Whittington Health NHS Trust
Replied on 07 March 2023
Dear Daniela, Thank you for taking the time to leave feedback regarding your recent experience in the A&E department. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Great practice for sure
Rated 5 stars out of 5
by Francesca - Posted on 04 December 2022
The nurse taking care of me during my mri was extremely kind, polite and very efficient. She definitely made my day. Thanks for being a positive thinker who truly cares for others.
Visited December 2022
Review titled Whittington Health NHS Trust
Replied on 06 December 2022
Dear Francesca, Thank you for taking the time to leave a review following your recent MRI appointment. It is great to hear that you had a positive experience and we will ensure that your comments are shared with relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Poor Concern About Patients
Rated 2 stars out of 5
by Anonymous - Posted on 22 October 2022
I was here in the Whittington Hospital Adults Emergency for a relative while waiting I saw a few incidents were the staffs really looked careless, a patient had fainted the nurses came looked had smirk doctors passed randomly the people didn't handle them right this looks really concerning. I get the fact that they are used to seeing patients in any extent of pain but it is not helpful or comforting if people laugh at you being in pain or helpless especially in the hospital since we came here for help. This was making me worried so wanted to let you know. Thank for your time.
Visited October 2022
Review titled Whittington Health NHS Trust
Replied on 01 November 2022
Thank you for your feedback, which will be shared with the department concerned. If you would like to provide further details please do send the information to the PALS team on whh-tr.pals@nhs.net
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Review titled A circus
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I attended a&e with my boyfriend whom wasn’t feeling well. The whole place is a circus…. No one knows what their doing, they tell you one thing and someone tells you something else. Poor disgusting attitude of most of the staff, dirty and unclean waiting areas. Waited 11 hours to see a doctor!!! Blood in the waiting area, I asked one of the nurses to get someone to clean the blood up three times and she ignored me and didn’t get anyone to clean the blood up. Poor poor attitude. There was one nurse that was amazing and is a credit to your hospital. If only everyone could have the same work ethic and people skills this one nurse showed. Disgusting will never ever return to this hospital with my loved ones ever somewhere you would go to die not to be helped.
Visited October 2022
Review titled Whittington Health NHS Trust
Replied on 01 November 2022
We are very sorry to learn of your concerns, which we will share with the department. If you would like to take matters further please do email the PALS office whh-tr.pals@nhs.net
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Review titled Immense Gratitude
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2023
On September 27th we brought our adult son to A&E, with acute abdominal pain. Within 5 hours he was in Theatre. Since this time he has been treated on 3 Wards and by numerous medical professionals. He has Stage 4 bowel cancer. This was a complete shock for our whole Family. We just cannot praise each and every member of the Hospital Staff enough. The care, support and kindness we have experienced and witnessed has made such a difference. The Doctors have all been superb. The Nurses and other medical professionals work extremely hard. The Wards were kept very clean. We are so very grateful to everyone. Thank you. Words cannot express our appreciation.
Visited September 2022
Review titled Whittington Health NHS Trust
Replied on 24 February 2023
Dear parent and family, Thank you for taking the time to provide feedback regarding your son’s admission to The Whittington Hospital. We are very sorry to learn of his diagnosis and wish him, and all of the family, well. It is good to hear that he had a positive experience, under the circumstances, and we will ensure that your comments are shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. All best wishes The PALS team
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Review titled Wonderful ENT experience
Rated 5 stars out of 5
by Melanie Armstrong - Posted on 23 June 2022
I have been under the ENT team at the Whittington for 6 months and can honestly say it’s the best ENT care and treatment I’ve ever had The doctor I’ve been seeing is amazing and the appointment system with the text reminders is excellent Thank you
Visited June 2022
Review titled Whittington Health NHS Trust
Replied on 28 June 2022
Dear Melanie, Thank you for taking the time to provide feedback regarding your experience with the ENT service. We will ensure your feedback is shared with all relevant members of staff, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS Team