The Walton Centre NHS Foundation Trust
Lower Lane, Liverpool, Merseyside, L9 7LJPatient ratings and reviews
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Reviews
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Review titled Superb care
Rated 5 stars out of 5
by Terence G Coles - Posted on 10 March 2025
Having spent a week in Walton ( Cairn Ward ) for Brain surgery i have found it very difficult to express my true feelings on the compassionate care. love and attention to detail shown to me by every single member of the NHS teams i met. From Surgeons,Doctors,Nurses Catering ladies, Physio Therapy, both during the day and at night. Nothing was to much trouble for any one person no matter how busy they were. The after care i have been receiving has been just as caring and is offered complete with a smile, which again helps you feel as if you matter. My long road to recovery is under way and if my ongoing treatment is anything like my experience so far then i am confident of a return NHS staffto full health. My warmest thoughts and prayers are offered to everyone on the NHS staff wherever you may be.
Visited February 2025
Review titled The Walton Centre NHS Foundation Trust
Replied on 30 April 2025
Dear Terence Firstly, I now hope you have recovered well from your surgery. Thank you for taking the time to provide your feedback. It was reassuring to know that you were treated with such kindness and care from our staff. I have shared your feedback with the ward to share with all those involved in your care. Kind regards The Patient Experience Team
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Review titled Very positive.
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
Appointment was on time. Staff were friendly and professional. Phlebotomist was patient and reassuring.
Visited November 2024
Review titled The Walton Centre NHS Foundation Trust
Replied on 30 April 2025
Thank you for your feedback. It was reassuring to note that you had a positive experience. Kind regards The Patient Experience Team
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Review titled Not impressed at all
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
Was supposed to have appointment with a neuro surgeon for assessment after rheumatology referred me after an mri scan 4 months ago. The appointment was actually with an Extended Scope Practitioner who had pretty much done the assessment from the mri scan that was done 4 months ago. I was before appointment and still am suffering with extreme pain from neck across shoulder down my arm into hand to my finger tips that are numb. Was unable to prescribe me any pain relief, has referred me for physio and has discharged me.
Visited September 2024
Review titled The Walton Centre NHS Foundation Trust
Replied on 21 October 2024
Thank you for your email. I am sorry that it may have not been made clear that your appointment with an Extended Scope Practitioner who is a specialist therapist. It is disappointing that you are still suffering with pain and your GP should be able to support you with this or refer you to a local pain management service. With kind regards The Patient Experience Team