The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Queen Elizabeth Hospital, Gayton Road, Kings Lynn, Norfolk, PE30 4ETPatient ratings and reviews
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Reviews
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
The A&E department is shocking. I thought I'd read somewhere that the A&E had funding for improvements. The waiting area is tiny making it unbearable with the many people waiting and lack of ventilation. The seats are horrendous causing me a ridiculous amount of pain, I stayed for over 5 hours before I left as people had been waiting over 10 to be seen. I understand there's a strain on the NHS but after being triaged your left to sit there with no updates,no one checks to see if anyone's condition has worsened no offer of pain relief there is water available if you want to drink from a water fountain that everyone is coughing over and one toilet for however many people are waiting.
Visited November 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 06 December 2023
Hello and thank you for your feedback. I am so sorry to hear this was the experience you had on your visit to our A&E department. Your feedback has been passed on to the teams that look after the A&E department, who apologised for the difficult experience you had. We will continue to work hard to improve this experience and use your feedback to inform future improvements for our patients wherever possible. Currently we do have team members regularly going into the waiting room of the Emergency Department (ED) to offer pain relief and share updates as regularly as possible. We have a doorbell system in place within the ED waiting room so that if someone feels more unwell, has any queries and cannot see any of the team, they can call for help. There is also a vending machine with drinks and food available for use by those waiting. We do however recognise that the waiting room can become challenging, especially when it is busy, so we are very sorry that you had this difficult experience. If you would like to be involved by sharing your experience in more detail, to help us learn what we could do differently please get in touch. Thank you again. Charlotte Lawrence, Patient and Public Engagement Lead (charlotte.lawrence@qehkl.nhs.uk or extension number 2432).
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Review titled Good care
Rated 5 stars out of 5
by Susan Green - Posted on 26 October 2023
Arrived a/e very lucky they were not busy 7am and due to speaking to 111 they knew I was coming. Assessment started soon as I Arrived. Staff caring and professional. Transferred to sdec which I must say is excellent. Further tests completed and then saw Consultant after seeing jnr Dr.I could not fault anything.
Visited October 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear Susan, Thank you for your feedback. We are pleased to hear about your experience during your visit. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Great care
Rated 5 stars out of 5
by D Sparkes - Posted on 12 October 2023
From start of the arrival of ambulance crew to finally being discharged my wife has been treated with so much care and compassion. Many thanks to the QEH
Visited October 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear D Sparkes, Thank you for your feedback. We are pleased to hear about your experience during your visit. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Dreadful chaotic service
Rated 1 star out of 5
by Jan - Posted on 18 September 2023
My husband was sent to A&E by our medical practice. After standing for 6 hours he was seen but told nowhere for him to sit or lay down. A&E diagnosed a hernia in need of an operation and he was admitted. Next morning Dr who saw him said its muscle strain go home with painkillers. But 'just in case' ordered an urgent outpatient scan - which we've been told could be 5 months away. Saw our Dr again, definite hernia and needs urgent attention. We are going private as the QEH is so abysmal and has no duty of care to its patients. I just hope we never have to go there again as my own experience three months ago was absolutely shocking.
Visited September 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by David Lawrence - Posted on 25 September 2023
was referred by my doctor to the hospital Rheumatology department. The initial appointment was arranged promptly and the Rheumatologist wanted Bloods, Xrays and MRI. All were arranged for the same day and all appointments ran to time. Every member of staff I dealt with were pleasant and efficient. Well done all. I'm impressed.
Visited September 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear David, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to share your feedback with the Rheumatology Department. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Brilliant appointment with Consultant
Rated 5 stars out of 5
by Susan H - Posted on 01 September 2023
I was seen in the Oral Surgery Clinic and felt valued and listened to as a patient. I got answers to questions and a pathway going forward to treatment in the future. At no time did I feel rushed.
Visited August 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear Susan, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on to the Oral Surgery Clinic. Should you wish to submit a formal compliment you can find more information on our website: https://www.qehkl.nhs.uk/section-index.asp?s=advice&p=advice. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2023
All staff involved in the care of my mother were fantastic, kind, caring, great communicators. My mother was treated with great respect and dignity. Sadly mother passed away but the care she recieved was excellent. A big thank you to all staff involved.
Visited July 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Professional and supportive
Rated 5 stars out of 5
by Mrs M. Perry - Posted on 05 August 2023
I had a great experience during my day case procedure under the Gynae Department. I felt reassured and supported from the outpatient department right to the day of my operation. The Gynaecologist, Anaesthetist, Nurses and the Theatre staff were friendly, professional, supportive and reassuring. Overall a positive experience for me. I am very grateful to all for looking after me.
Visited July 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Thank you to A&E
Rated 5 stars out of 5
by Anna Smith - Posted on 30 July 2023
My husband had to come into A&E at 5 am one morning this July. All the staff were very kind, patient and willing to help. They all gave a lot of care and attention to my husband. He was there all day because he was waiting for a bed. We want to say thank you to all the nurses, doctors, porters, cleaners etc who were all working hard in a difficult environment.
Visited July 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Amazing professionalism
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2023
I am extremely grateful to all the staff on Tilney ward for looking after my mum and working so hard to keep her alive. It was amazing to see their friendliness, compassion, efficiency and professionalism all in massive quantities, as well as their co-ordination with Papworth. Thank you all so much.
Visited June 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.