The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Do not take it out on the patients
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
My daughter (Uni student 21) had been ill for 8 weeks cold/chest infection. Called 111 and went to an appointment for Byker walk-in clinic received antibiotics. They didn't work by now she'd been ill for 9 weeks. Called 111 again they told her to go to a&e, in fact were going to call an ambulance for her. Being a child of the COVID era she knew a&e was only for real emergencies, she didn't feel her life was at threat so attended the Byker walk in centre. A nurse was incredibly abusive to her. She told her she shouldn't have come she probably was just ill from continual infections (freshers flu) and was wasting her time but as she was here had better check her chest. She also told her the other nurse she saw was probably lying when she checked her chest the previous week and just wanted to get rid of her with antibiotics. I appreciate the dire straits the NHS is in. Tory government have under funded the NHS for years. It's dire. However, this in no way should be taken out on the patients. My daughter is pretty tough but even she felt very wobbly coming out of the walk in centre. Yes, she may just have a continual fresher flu kind of infection but that is no excuse for this nurses attitude. Now she feels a burden to the NHS. What if she had a mental health issue and decided never to 'burden' the NHS with it - with dire consequences. Come on NHS. I know it's dire working in these circumstances but there is absolutely no need to take it out on the patients! What if my daughter was yours???
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 23 November 2023
Thank you for taking the time to leave your feedback regarding your daughter's care at the walk in centre at Byker and Emergency Department at the RVI. We are sorry that she was made to feel that she was a burden and would be very interested in exploring this further. If you would be willing to discuss this and provide more details, could you please contact our Patient Experience Team on 0191 2231382 or e-mail nuth.patient.relations@nhs.net
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Review titled 5* service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
My son scratched his eye and needed to attend a&e. I prepared for an evening in the waiting room and was so impressed with the efficiency of the staff. We were in and out within an hour. The staff were all fantastic with my son. They did a through assessment and sent us home with ongoing treatment.
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 November 2023
Thank you for taking the time to leave your feedback regarding your son's care at the Accident & Emergency department at the RVI. We are pleased that he was seen to quickly and that staff were efficient and thorough. Your feedback will be forwarded to the management team who will relay your kind words to all staff.
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Review titled Fantastic service.
Rated 5 stars out of 5
by Ross J - Posted on 28 October 2023
After being seen by the maxillo facial department at the RVI, I was fortunate enough to receive an operation the following day due to a cancellation. The care that I received from both the staff in the maxillo facial department and the staff in Ward 20 was absolutely fantastic and I can’t thank them enough.
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Maxillo Facial Department at the Royal Victoria Infirmary (RVI). We are pleased to hear that you received such good care and treatment. We hope that you are now recovering well from your operation.
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Review titled Excellent X-ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I have had reason to visit the X-ray department at the Freeman twice in the last month, once for an X-Ray, and once for a CT scan. The service has been exemplary. Friendly but professional, efficient and courteous, my trips have been much shorter than I expected and the results with my GP very quickly. The fact I feel compelled to feedback despite the mental strain associated with waiting for results is testament to how good a service it is. Thank you!
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent visits to the X-Ray Department at the Freeman Hospital. We are pleased that you found the staff friendly, professional and courteous and the appointments went smoothly. We will forward your positive comments to the directorate who will be most grateful to hear your feedback at what is understandably a worrying time for you.
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Review titled Amazing staff
Rated 5 stars out of 5
by Kath Ruxton - Posted on 09 September 2023
Cannot underestimated the staff at the RVI. All dedicated from A&E, ward 22 and trauma orthopaedic theatre. The staff are dedicated to ensure patient care. Thankyou all.
Visited September 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 11 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Emergency Department and Orthopedic Department at the Royal Victoria Infirmary (RVI).. We are pleased to hear that you received such good care and attention.. We hope that you are recovering well. We will forward your feedback to the team team who will be most grateful to hear your comments.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Dawn Hassen - Posted on 01 September 2023
I recently had emergency surgery for a strangulated hernia. The surgical team and all staff involved on C 36 were extremely caring kind professional and showed me dignity and respect. The hospital from what I saw was immaculate well lead and organised. I felt very safe and very well looked after. Thankyou all so much.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience on ward 36 at the RVI. We are pleased that you found all of the team to be kind, caring and professional. We will forward your feedback to the directorate, who will share with the team involved in your care and we hope that you are recovering well from your surgery.
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Review titled Disjointed departments
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
Waiting for prescription service to dispense melatonin for my little boy, caused us to miss our main appointment, even though we rang 1 hour before appointment as advised.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience in the hospital.. We are sorry to hear that you had problems getting the prescription in time for your little boy's appointment. This must have been frustrating, especially after ringing beforehand as you were advised. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Excellent service at Minor Injuries Unit
Rated 5 stars out of 5
by MR ALAN RODGERS - Posted on 06 July 2023
Attended with hand injury. Department busy but seen within reasonable time by a very competent and friendly practitioner. Thorough assessment and sensible management. Reviewed 2 days later, same practitioner, equally excellent service. Thank you
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 July 2023
Thank you for taking the time to leave your feedback regarding your recent experience at the Minor Injuries Unit at the RVI. We are pleased that you received a thorough assessment and the practitioner was competent and friendly and this experience was the same 2 days later for your review. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I have been trying to get treatment for the past 2 days. I called to see if I could make an appointment, as I am unable to wait for up to 5 hours due to heavy bleeding. I was told that there’s nothing they can do as they cannot make appointments. As a tax payer we pay towards NHS services by force, we don’t get a choice. I’d much rather pay towards private healthcare insurance instead of the NHS because at least they take you seriously. When the NHS is ready to see me I would have probably already bled to death at home. When you speak to the NHS it’s like they’re doing you a favour. But we pay them through our taxes
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience.. We are sorry you have had difficulty arranging an appointment. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great service
Rated 5 stars out of 5
by Paul myers - Posted on 31 July 2023
Your Review: Visited urology investigations clinic To have catheter removed and follow up after op All I can say staff member has a excellent patient skills Removed my catheter with no discomfort and with my dignity listened to me answering all my concerns from my op When not sure sort clarification and gave me the answers I required In addition the whole process of my prostrate cancer journey has been excellent service delivery from start to finish both at Wansbeck then the freeman hospitals Can just say thank you to the whole team
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your care in the Urology department at the Freeman Hospital. We are pleased that you have been looked after very well by the team during your treatment . We will forward your feedback to the department, who will share with the team involved in your care.