The Hillingdon Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled TIA clinic waiting area
Rated 1 star out of 5
by CAROLINE WILSON - Posted on 22 April 2024
The TIA clinic is not fit for purpose. Arrived on time with elderly mother to be told to wait in lift lobby area where there was only 1 chair. Luckily she was in a wheelchair so had somewhere to sit. Waited 25 mins. When eventually called consultant strode ahead so door closed in our face before we had time to get into stroke unit. Consultant dismissive and spoke to me rather than my elderly mother who was the patient. I had to tell him he could talk to her! The service and processes were very disappointing all round.
Visited April 2024
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Amazing nicu team
Rated 5 stars out of 5
by Harry Hetherington - Posted on 22 March 2024
Fantastic care for our little one. The whole team from the NICU was brilliant, everyone who cared for him, I cannot thank them enough. They were not only caring for our little boy but they were also caring towards myself and my partner, explaining everything in detail so we were reassured the whole way through. I could not recommend this team enough, especially the consultant. He was fantastic and went above and beyond through our time here with our little one, you could see straight away he has an emmence passion for his job and as a first time parent and not expecting any of this to happen he put my mind at ease and I felt safe that our little one was in his and the rest of his team's care. Also cannot thank the midwives on shift enough for what they did that day, and the team who came down from the NICU unit who rushed down to help with the complications and immediately saved his life. Simply, you have changed mine and my partners lives forever and we cannot thank you enough! We will always remember you and forever be grateful for what you do. Not all heroes where capes!!
Visited March 2024
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Poor practices
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2023
I went to Hillingdon Hospital for blocked throat treatment. In the first place the doctor did not escort me to the right room. Secondly, he did not inform my GP, which is Hayes Medical Centre, about having high blood pressure. In stead, the doctor complained to my GP for visiting the hospital. My eye sight is getting blurred day by day in spite of putting a request to my GP (Hayes Medical Centre, Hayes Town) on 17 March 2023. I also have heart problems now. For the last two visits to my GP I was not seen by a doctor but a nurse. I can not put another request on patchs in spite of my best efforts. What are my options?
Visited April 2023
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Unsafe and dirty
Rated 1 star out of 5
by Sarah Brett - Posted on 02 January 2023
I went to A&E with severe abdominal pain. Sent through to the waiting room which was hot,cramped and dirty. Many of the plastic seats were broken or missing. Toilets were filthy with urine on the floors and discarded hospital gowns. Staff had to do medical observations throughout my stay in the waiting room with no privacy. Trolleys with ambulance patients lined up in the corridor. Finally was given intravenous fluids after 9 hours. Treatment room was overcrowded with flipdown plastic seats. Was eventually examined by a doctor after 12 hours wait in a family waiting room with glass panels that were open onto main waiting area. No examination table just a plastic chair that I had to lean back on. Eventually given pain relief and a scan. No diagnosis just sent home with pain killers. Really shocked at the poor facilities, it's no wonder in my opinion many of the staff appeared distraught. I heard every person's diagnosis in the treatment room and was horrified when the doctor asked me very personal questions about my health in the overcrowded treatment room. There were people on trolleys who needed a bedpan but had to wait for the staff to move other trolleys around to get them behind a curtain. Staff were trying their best under extremely difficult circumstances which could have, in my opinion, been improved by better management. I felt as if I had entered a hospital following a major disaster rather than a local A&E department on a week night.
Visited December 2022
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Amazing support freindly nurses / staff
Rated 5 stars out of 5
by Sammy El tayeb - Posted on 28 September 2022
I can't express my gratitude enough to the people working in the bumblebee ward. The support and the way they took care of us was amazing. like any other parent you never want to be in a situation where your kid is sick and it killed me to see him unwell but i was also at ease knowing he was in the best care possible. Thank you and also please pass my note to the night nurse who looked after my son. her attention to detail her high standard of care was amazing and she is fantastic ambassador to you all we stayed in the hospital between the 23rd Sept - 25th Sept - Bumblebee ward Hillingdon hospital. i can't thank you enough. From a new dad ..
Visited September 2022
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Poor communication
Rated 1 star out of 5
by Sam - Posted on 10 August 2022
Biopsy completed ... told it would 10 days for results- no result ... then told 2 weeks - no result In the meantime, my dad is at home on morphine tablets/patches and in acute pain waiting to hear if he has cancer or not !!! Hasn’t slept in a bed for 4 weeks due to pain and we have no idea when the results will come or who to speak to, to chase them. GP useless and said noting they can do... NHS is a shambles and falling apart
Visited August 2022
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled Very helpful members of staff
Rated 5 stars out of 5
by Maureen and Keith Robinson - Posted on 17 May 2022
On 13/5/22 I had to take my wife who is currently disabled to the Hospital for an appointment. Not realising that building works were continuing we had great difficulty parking and were a long distance from where treatment was needed. Many routes through the hospital were blocked off and the lifts were not working. This is not a complaint. During our visit three members of staff from nursing, admin and Security despite being obviously busy went out of their way to help us through the hospital via various “Staff only” routes which made the journey much easier for wife on a walking frame. This took up their valuable time but we appreciated their help.
Visited May 2022
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.
-
Review titled First Class
Rated 5 stars out of 5
by Rosemary Caswell - Posted on 05 May 2022
Just a big Thankyou to all the staff - that I saw - never had any type of procedure before & the team put me completely at my ease - a colonoscopy was performed and I didn’t really feel a thing - everyone was making sure I was ok etc & it was all over pretty quickly - back into my own room with water, cuppa tea & biscuits - still being monitored & was discharged with a full explanation of the findings - couldn’t have asked for more - Well done Team Endoscopy 👏👏👏👏
Visited May 2022
The Hillingdon Hospitals NHS Foundation Trust has not yet replied.