The Clatterbridge Cancer Centre NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled CDU unit
Rated 5 stars out of 5
by Alessandra - Posted on 13 December 2023
Addressed to the CDU unit from Triage I have been seen within minutes from my arrival , I’ve been checked inside out to find the ground of my problem. Professional and absolutely caring and friendly staff . Got my report at the end of the tests explained in details. Being called by the staff of my oncologist the following morning following up the report. Absolutely pleased with the service professionalism and lovely staff.
Visited December 2023
Review titled The Clatterbridge Cancer Centre NHS Foundation Trust
Replied on 14 December 2023
Hello Alessandra, Thank you so much for taking the time to leave this lovely feedback about our CDU (clinical decisions unit) team. We're delighted to hear you were so pleased with the care you received and we have shared this with the team. Best wishes.
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Review titled Dreadful organisation
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
No organisation whatsoever in terms of appointments was told 3 different buildings by 3 different staff members, csr park we were told told to use was inaccessible and not the the most appropriate either meaning 25 minutes of walking around and missing the appointment and having to wait again for a slot. More organisation is needed as this is a very common issue
Visited November 2023
Review titled The Clatterbridge Cancer Centre NHS Foundation Trust
Replied on 23 November 2023
Thank you for bringing this to our attention. We are really sorry to hear about your poor experience. To help us look into this and make improvements, we would be really grateful if you could contact our PALS team on ccf-tr.pals@nhs.net. Thank you again for letting us know about the problem.
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Review titled prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 28 August 2022
everytime i collect my prescription after my appointment i am being told that the pharmacy has not been notified it has arrived. this is frustrating as i am having to wait even longer when my time is short. i dont understand why it keeps happening when i have complained about it before. the pharmacy staff are friendly and understanding and always rush to fix the problem. so why cant the doctors take a moment to let the pharmacy know i need my prescription? does it really take that much time and effort? i am sick of waiting. parking near the hospital is terrible
Visited July 2022
The Clatterbridge Cancer Centre NHS Foundation Trust has not yet replied.
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Review titled Kind and considerate
Rated 5 stars out of 5
by Peter Herring - Posted on 07 May 2022
All of the staff I met at the Wirral Centre and in Liverpool were kind and considerate. I want to pay special thanks to everyone in the Radiotherapy Service in Liverpool. So warm, so caring, such a warm loving atmosphere. They really care for their patients with respect and proactive attention. I would rather have not had prostate cancer, but the experience of Clatterbridge care and kindness was worth it. I see cancer quite diffently now and am still overwhelmed by the care I received and the kindness I saw other patients receiving.
Visited April 2022
The Clatterbridge Cancer Centre NHS Foundation Trust has not yet replied.