Northumbria Healthcare NHS Foundation Trust
Rake Lane, North Shields, Tyne and Wear, NE29 8NHPatient ratings and reviews
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Reviews
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Review titled Not good
Rated 2 stars out of 5
by stuart pyle - Posted on 18 April 2025
Took into cramlington with severe pain in lower belly.told doctor after 7 hours lying on a trolly i thought i had appendix trouble,her responce was i was to old and got sent home 2am in morning in agony.drove there myself the next morning in critical pain,after some time ie all day they decided to give me ct scan,which showed i had burst appendix. It was not good at all sending me home 2am in morning,no money or cards on me to get home.shocking.
Visited April 2025
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 23 April 2025
Dear Stuart, Firstly, thank you for taking the time to leave a review. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled superb surgeon
Rated 5 stars out of 5
by Beverley - Posted on 31 July 2024
had to repeat this because it disappeared! I feel very privileged to have had such a fantastic surgeon in April. She took great care and time to ensure I was guided on the best route for me and devoted significant time and care in surgery to complete a wonderful, neat and pleasing result. I am forever in her debt.
Visited April 2024
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 31 July 2024
Dear Beverley, Thank you for taking the time to leave a review. We are so glad to hear that you had a positive experience, and that the surgeon took great care of you. Could you please let me know which ward you were admitted to, and if possible the name of the surgeon by emailing Patient.Experience@northumbria-healthcare.nhs.uk, so we can pass on your lovely comments to the staff involved with your care. Kind regards, The Experience Team
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Review titled Happy Patient
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I have recently visited Hexham Hosp and been admitted into Cramlington Hosp and both experiences have been extremely positive .Every single person I came in contact with (bar one) has been so professional caring and knowledgeable they are all a credit to Northumbria trust. Thank you to all -even the food was good !
Visited April 2024
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 17 April 2024
Dear Reviewer, Thank you very much for taking the time to leave us a review. It has been lovely to read your comments and know that your experience of both, Hexham General Hospital and Northumbria Specialist Emergency Care Hospital, were extremely positive. We would love the opportunity to share your review with the teams involved in your care, so if you would be happy to, please share your details with our Experience team via: patient.experience@northumbria-healthcare.nhs.uk. Best Wishes, The Experience Team