Northampton General Hospital NHS Trust - Ratings and reviews
Reviews
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Review titled Sdec dept visit Sat 14th May 2023
Rated 4 stars out of 5
by Chris - Posted on 14 May 2023
I was referred by my GP for an iron infusion. I booked in at reception and was told there was a 4 to 6 hour wait, (just paid £4+ for parking), I was not told this when booked in so was not prepared, no food,drink or book with me. 9 hours later I received my 30 minutes infusion. I was not an emergency, just needed simple predetermined treatment. There must be a better way of dealing with such treatment. The staff were great and where needed looked after me well. At 87 and not well , I could have done without being abandoned for nigh on 10 hours.
Visited May 2023
Review titled Northampton General Hospital NHS Trust
Replied on 16 May 2023
Good morning, Thank you very much for taking the time to leave a review on your experience on SDEC(Quinton). Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so many hours to see someone for a 30 minute infusion. If you would like to speak to someone about this please contact our Patient Experience Team on **01604 544054/544135** or you can email us at: **ngh-tr.PatientExperience@nhs.net** and we will do our best to help you. We will ensure your feedback is passed on to the staff involved in your treatment and care. With best wishes from Team NGH
Provided by Care opinion
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Review titled Excellent care and attention in the Heart Centre at NGH
Rated 5 stars out of 5
by Mark Newton - Posted on 25 May 2023
Following a routine pacemaker check, a possible fault in the box was found which would need further analysis. Within a couple of days I received a call from the Heart centre to go in for a minor day procedure the following day. From arrival first thing in the morning to release in the early afternoon, the courtesy and empathy shown by the whole team was excellent. My designated nurse on the day was particularly informative and had a wonderful sense of humour. This was the first time I have had to use the NHS for an operational procedure for many, many years and I cannot praise those involved enough.
Visited May 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience whilst in the Heart Centre and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Good experience at Ulrasound Dept
Rated 4 stars out of 5
by Brenda Grimsley - Posted on 18 April 2023
I have to.praise the Ultrasound Department which I visited this evening. The staff involved were helpful, respectful and informative. Thank you.
Visited April 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Ultrasound and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Maternity
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
No mid wives.mums maybe put at risk . Not enough midwives to cover. Inducing people and stopping and stopping after starting.Ques for breaking waters . Put in Watson ward for new mums in stead of pre labour / labour. Start stop. No communication or notes between nurses and docs. Too many student nurses on, not ready. Poor pass over between staff, days behind each other. No confidence vote. Told blame on goverment
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled A&E Visit
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
I arrived at around midday was booked in and seen within 2 hours, had scans and blood tests done and ready and waiting for review after about 4 hours. Absolutely no complaints. The doctor I had was wonderful and informative. I wasn't dying so I expected to wait and I was pleasantly surprised. Nurses were great as well.
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience during your visit to A&E and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Took my 88yr old father for a scan in Integrated Surgery today. Greeted by the most surly rude receptionist who really upset him. Not the best start for him as he was nervous. The nurses however were great.
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear about the receptionist's attitude. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled ct scan, or no-scan
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
1st appointment waited over an hour, left, rang in,rude to be kept waiting ,rang , got another app, kept waiting 1hr, rude to be kept waiting, rang Receptionist , explained, 15 min wait acceptable, 1 hr plus wait, rude, !!! ct scan dept get your act together, stop wasting time, and patents time, an appointment means correct time !!!!!!!!!!!!!!!!!!!!!
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience and that you had to wait so long for your appointment. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Great service
Rated 1 star out of 5
by Dee - Posted on 24 February 2023
Many thanks to the nurse that helped me today when I called the diabetic service with an issue concerning my son”s Insulin pump.I left a message on the answerphone , was called back really quickly and the issue resolved quickly and efficiently. I’m sorry I can’t remember your name but I am very thankful for your help today.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you were called back quickly. Your comments will be passed on. From all of Team NGH.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Arrived @ 8.45 for a 9am CT scan, over an hour and a half before I was seen, waiting room empty as everyone else has had their scans, unbelievable. You get an appointment yet the sign on the wall states patients are seen in order of arrival, it kind of defeats the appointment process, however neither system works, as late arrivals were seen in advance of myself. Perhaps the Trust should pay for my lost time for sitting waiting??? The parking fine that will be coming my way can also be refunded, as an hours parking should have been more than adequate but clearly isn’t due to the prolonged wait. I appreciate nobody at the Trust will care and my review will make no difference to the poor service levels but I live in hope and if it helps even one person from wasting their time sitting in a hospital corridor, then it’s been worthwhile taking the time to share my bad experience.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Kind and efficient service
Rated 5 stars out of 5
by Dorothy Hill - Posted on 27 February 2023
My 94 year old husband was brought into A&E by ambulance after a fall on Thursday evening,23rd Feb. We spent the night in a cubicle, and were impressed by the kindness and thoroughness of all the members of staff who attended to us.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.