Northampton General Hospital NHS Trust - Ratings and reviews
Reviews
-
Review titled Anticoagulant service and DVT clinic
Rated 5 stars out of 5
by Paige - Posted on 06 September 2023
Thank you so much for my visit, all the staff were extremely helpful and friendly and really appreciate their time. I was extremely nervous and every single personal I interacted with, reassured me and made me feel comfortable. Never had this good of service from a department, in the hospital before. Thank you !!!
Visited September 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience at NGH and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Absolute team
Rated 5 stars out of 5
by Michael motts - Posted on 12 August 2023
I was in ent for a day surgery and the entire staff nurses and doctors were absolutely superb and made me so confident about what was happening before and after thank you all
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the ENT department and that you were pleased with your treatment and care from the staff. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Excellent care
Rated 4 stars out of 5
by Nick - Posted on 20 August 2023
Was sent by ambulance to NGH. Was seen pretty quickly, then a 2 hour wait for a bed - which was fine. (I try to remember if I lived in the Third World I'd have to walk for 3 days just to get to the hospital) Then sent to Head and Neck ward. All staff were caring and attentive. Huge thanks to the doctors, nurses and domestic staff. I'm extremely grateful for all the great care I received. PS Food was brilliant.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience whilst at our hospital and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled A&E staff attentive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Spent the early hours at A&E with my daughter who had dislocated her shoulder. Cannot fault the care taken by everyone from the doctors, nurses, ancillary staff and radiographer. Lots of bad things are said about the NHS but absolutely fabulous treatment given to us. Thanks to all involved.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with the treatment and care from the staff looking after your daughter. Your positive comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
-
Review titled Excellent treatment
Rated 5 stars out of 5
by David Collingwood - Posted on 12 August 2023
Very attentive staff. Listened to my issues. Well informed during assessment. My clinician described everything in detail and fully understood why I needed to attend this department.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Uncaring nurse in S Tech Ward
Rated 1 star out of 5
by Shrubsole - Posted on 19 July 2023
I am a volunteer driver based in Towcester. I took a cancer patient to Towcester Medical Centre this morning. The nurse there informed me the patient is vert unwell and needs transferring to Northants hospital S Tech ward as she was very dehydrated. As an ambulance would be too long in coming, I was asked to take her. I did this and having consulted a nurse in A & E was told to take the patient straight to S Tech ward. When I arrived there, a nurse informed me I was in the wrong place and told that Towcester Medical Centre had no followed protocol. I said the patient is very ill. The nurse then said, and I quote. It's not my problem, take her back to A & E, I am busy with another problem.
Visited July 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are very sorry to hear about the attitude & behaviour of the staff member at NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Excellent and prompt service
Rated 5 stars out of 5
by Simon - Posted on 02 July 2023
Attended A&E yesterday. Couldn't fault the service. Very attentive doctors, nurses and support staff, did all they could to help.Thanks to the great team at NGH.
Visited July 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you were happy with your experience in our A&E department, and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Christine Faulkner - Posted on 29 June 2023
I have just spent 3 days in Spencer Blue ward. The staff were excellent, caring and so hardworking. The ward was very busy and therefore noisy but overall I was very impressed
Visited June 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in Spencer ward and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Sharon - Posted on 05 June 2023
I attended the Forrest Centre Breast Screening Service Department at Northampton Hospital and I cannot fault the service I have received. My mammogram was on time and I received an ultrasound scan shortly after. My whole appointment took 30 minutes. The Doctor and nurses were extremely professional, kind, caring, friendly and reassuring at a very stressful time. I was treated with dignity and respect throughout my appointment. I cannot thank them enough for the service that I have received today.
Visited June 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Forrest Centre and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Poor service
Rated 2 stars out of 5
by Ronald Bush - Posted on 16 June 2023
Waiting for a fitting of my hearing aid appointment cancelled twice tried to explain to audiology my hearing aid is not working I need my new one.the response was rubbish useless service
Visited May 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience with the Audiology department. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH