Northampton General Hospital NHS Trust - Ratings and reviews
Reviews
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Review titled The most stressful unjoined up care experience
by Anonymous - Posted on 11 April 2024
Relative was discharged, then worsened. Treated poorly by ambulance crew. Then held in A&E for 4 days before going to a ward, in a dirty, stuffy assessment bay. Nurses did their best but could not provide round the clock care that was needed. So much advocacy was needed for basic things, like food and medicine. When I managed to get through to PALS (took two days), a room appeared. But patient was rushed out. Constant care plan and discharge changes, not done in collaboration with patient or family. Threatened to discharge a vulnerable elderly patient at 7pm at night. Contradicting opinions given all the way through. So stressful. We will never go back. It’s full of amazing people but it’s broken. A sad state of affairs when you feel being in hospital is more detrimental to your health than being at home - despite needing care.
Visited April 2024
Northampton General Hospital NHS Trust has not yet replied.
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Review titled A&E shocking!!
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
My husband had emergency surgery 5 weeks ago,on the 16 th March had to return toA&E with severe abdominal pain,he was left in a chair in A&E till 6 o’clock 17th March.their was no privacy,and frankly the place was disgusting,on a positive note the nurses and doctors were doing their best,in what I can’t imagine is a very nice place to work,I only hope my husband or any off my family need to return
Visited March 2024
Northampton General Hospital NHS Trust has not yet replied.
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Review titled Miserable robotic radiographer
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2024
I went for a chest and hand xray. Omg!! The male radiographer was the miserable unfriendly person I'd ever experienced.
Visited February 2024
Review titled Northampton General Hospital NHS Trust
Replied on 28 February 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that the Radiographer's attitude was not up to the standards we strive for. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We are always looking at ways to improve. Best wishes from NGH
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Review titled Poor services
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
My wife is in triage ward the doctor said not to eat anything because she has operation , they didn’t provide us anytime of operation she is pregnant and didn’t eat anything from 3:30 pm yesterday and when I am writing this review it is next day 8:28 am and ,and we still don’t know what is the plan, just wait
Visited February 2024
Northampton General Hospital NHS Trust has not yet replied.
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Review titled Radiotherapy
Rated 5 stars out of 5
by Michael Davis - Posted on 10 January 2024
Absolutely brilliant staff. So knowledgeable, friendly, humorous and relaxing. They made something I was approaching with a lot of trepidation wholly relaxing and comforting. The procedure itself was carried out with obviously very much knowledge and professionalism. Superb treatment. Thank you very much all, including the radiotherapy manager who was extremely helpful.
Visited January 2024
Review titled Northampton General Hospital NHS Trust
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience when visiting Radiotherapy and were pleased with your treatment and care from the staff. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Maxillofacial surgery
Rated 5 stars out of 5
by Kerry Bartlett - Posted on 17 January 2024
I was very nervous about going in for day surgery. I don’t know what I was worried about because everybody who helped and spoke to me was a pleasure to be around. So friendly and reassuring from start to finish, I knew I was in good hands.
Visited January 2024
Review titled Northampton General Hospital NHS Trust
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in Day Surgery and were put at ease by the staff looking after you. Your positive comments will be passed on to all involved in your treatment and care. From all of Team NGH.
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Review titled A&E - impressive
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Went to A&E at 8.15am today and was home by 9.30am!!! Have a tiny break in my elbow. Was seem almost immediately in the porta-cabin then sent to Injuries clinic (porta-cabin next to it!) - seen in 15 mins. Went to X Ray - seen immediately. Returned to injuries clinic and seen within 10 mins!!! Everyone was extremely helpful, friendly, patient with my numerous questions and kind. Managed to use my blue badge and park outside which was great as I was feeling very faint. Was dreading going there today and it was incredibly impressive and quick. 👍🏼
Visited January 2024
Review titled Northampton General Hospital NHS Trust
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Departments and were quickly seen. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Nice nurses and some nice doctors
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
The nurses where extremely friendly but the doctors vary on their friendliness. The site facilities were nice but food is served so there is no need to use them if you don't want to. Cleanliness is good and the addition of soft seating in the A&E waiting area is a great addition. On Mondays and Tuesdays there seems to be a lot of overcrowding.
Visited November 2023
Review titled Northampton General Hospital NHS Trust
Replied on 16 November 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Accident & Emergency Department and that you found the cleanliness and seating of a good standard. Your positive comments will be passed on to all the staff involved in your treatment and care. We strive for high standards of patient experience within NGH and are always looking at ways to improve. From all of Team NGH.
Provided by Care opinion
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Review titled Opthalmology
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
Didn't have to wait long for my appointment got in there earlier than stated time.had 2 lovely members of staff help with appointment. They really made me feel cared for.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your positive experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Ophthalmology Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
Provided by Care opinion
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Review titled Problematic hospital map to Nuclear Medicine
Rated 5 stars out of 5
by Myrvin F Chester - Posted on 19 October 2023
The map sent out for people to find the nuclear medicine department is misleading. Area e is clearly shown to the left of Hospital Street when traveling West. In fact, nuclear medicine is to the right. Area d is clearly shown to the right. Actually, area d is on the upper floor while nuclear medicine is on the lower floor, presumably underneath area d. From the map, you expect to find nuclear medicine on the same side of Hospital Street as the chapel and the pharmacy, which it is not. It is on the other side, next to the restaurant, which is shown on the right.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 20 October 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry for the confusion, will pass your feedback onto Nuclear Medicine with regards to the map. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH